SAP iXp Intern Product Documentation & Enablement

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

What youll build

We are looking for an intern who would like to be part of a large IT transformation project aimed at harmonizing SAP Customer Service Support.
In this role you will support the project team in refining standard processes and tools for IT Service Management (ITSM) and IT Operations Management (ITOM) by:

• Creating and maintaining clear work instructions and enablement materials to support adoption of new tools and ways of working.
• Supporting project management activities such as task tracking cross-team coordination and gathering feedback from end users.
• Organizing and prioritizing work backlogs to keep project activities on track.
• Helping modernize how documentation is stored and shared moving from static files toward more scalable and flexible solutions.

What you bring

• Currently studying Business Administration Business Information Technology or a related field at university; available for at least 6 consecutive months with possible extension.
• Strong communication skills in English.
• High attention to detail proactive mindset and willingness to learn and work independently.
• Proficiency in MS Office especially PowerPoint.
• Interest in IT service processes and how large organizations manage IT operations.
• Curiosity about digital tools and willingness to learn new platforms

Where you belong

The SAP Internship Experience Program is SAPs global strategic paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; its the foundation for a career built on connection creativity and impact.

You will join the Service Management Processes & Solutions team which is driving a global IT project to simplify and align business processes and roll out a new service management platform across SAP.

In this role you will work closely with the project team focusing on process documentation and supporting day-to-day project activities.

This position will provide you:

• Hands-on experience in a large-scale global IT project.
• Understanding of how IT service and operations management works in practice.
• Familiarity with ServiceNow a leading IT service management platform.
• Insight into SAPs internal business processes.
• Practical experience in modernizing a documentation platform.

Start date: June 2026

Duration: 6 months

Work schedule: Full time

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 441128 Work Area: Customer Service and Support Expected Travel: 0 - 10% Career Status: Student Employment Type: Limited Full Time Additional Locations: #LI-Hybrid

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