Product Quality Manager

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

The Product Quality Manager leads and develops a team of Product Quality Specialists to ensure Product Quality activities are executed effectively consistently and in compliance with applicable regulatory and company requirements.

The role provides management oversight of Product Quality operations including batch acceptance investigations CAPA change control product disposition quarantine management and new product support. The position achieves results through people leadership prioritisation coaching accountability and effective operational oversight.

The Product Quality Manager is expected to foster a culture of compliance continuous improvement collaboration and employee development aligned with McKesson I2CARE values and LEADRx leadership expectations.

Key Responsibilities

People Leadership

• Lead coach and develop a team of Product Quality Specialists.

• Set clear goals priorities and performance expectations aligned with departmental objectives.

• Provide regular coaching feedback and development opportunities to support employee growth and performance.

• Build team capability through training succession planning and talent development.

• Ensure team members have the appropriate training resources and support to perform their roles effectively.

• Foster an inclusive engaged and accountable team culture.

• Role model McKesson values and LEADRx behaviours through day-to-day leadership.

Product Quality Oversight

• Ensure Product Quality activities are executed in accordance with internal procedures quality standards and applicable regulatory requirements.

• Provide oversight of batch acceptance and product disposition activities performed by the Product Quality team.

• Ensure investigations CAPA and change control activities are managed effectively and completed within established timelines.

• Ensure appropriate oversight and execution of quarantine release rejection and disposition activities by the Product Quality team.

• Ensure quality risks are identified assessed escalated and managed appropriately.

• Ensure effective quality oversight throughout the product lifecycle including new product introduction and ongoing product maintenance.

• Ensure significant quality compliance or supply risks are communicated and escalated appropriately.

Operational Management

• Manage team workload priorities and resources to support departmental objectives.

• Monitor operational performance and key quality metrics to drive continuous improvement.

• Ensure Product Quality commitments are completed in a timely and compliant manner.

• Identify opportunities to improve efficiency consistency and effectiveness within Product Quality processes.

• Support implementation of process improvements digital solutions and automation initiatives.

• Promote data-driven decision-making and operational excellence across the team.

• Ensure compliance with Quality Management System requirements and internal policies.

Stakeholder Collaboration

• Build effective working relationships with Quality Control Regulatory Affairs Supply Chain Operations Technical Services Commercial teams and external partners.

• Partner with stakeholders to address quality issues and support business objectives.

• Represent Product Quality during inspections audits supplier interactions and cross-functional initiatives.

• Communicate quality risks operational performance priorities and key issues to leadership and stakeholders.

• Support a collaborative approach to problem solving and decision-making across the organisation.

LEADRx Leadership Expectations

The Product Quality Manager is expected to demonstrate and reinforce McKesson LEADRx leadership behaviours through people leadership operational delivery and quality oversight.

LEADRx Behaviour

Manager Expectation

Build Teams of Tomorrow

Develop talent through coaching mentoring feedback and development planning.

Deliver Results That Matter

Set clear expectations monitor performance and drive accountability for meaningful quality and business outcomes.

Move at the Pace of Possibility

Remove barriers support efficient execution and encourage continuous improvement.

Make Bold Moves

Support timely risk-based decision-making and constructive challenge.

Create Our Future

Identify opportunities to improve processes systems team capability and digital ways of working.

Lead with Purpose and Humility

Build trust through integrity transparency inclusiveness and consistent leadership behaviours.

Minimum Requirement

Degree or equivalent experience. Typically requires 6 years of professional experience and 0-2 years of supervisory experience.

• Experience within pharmaceutical Quality Assurance Product Quality Quality Control or a related GxP-regulated environment.

• Demonstrated ability to lead coach and develop others; formal supervisory or management experience is preferred but not required.

• Experience working within quality systems investigations CAPA change control and risk management processes.

• Experience supporting regulatory compliance requirements within the pharmaceutical industry.

Additional Skills

• Strong people leadership coaching and team development skills.

• Ability to build capability and drive performance through others.

• Strong communication and stakeholder management skills.

• Effective planning prioritisation and organisational capability.

• Strong problem-solving and risk-based decision-making skills.

• Knowledge of pharmaceutical quality systems and regulatory requirements.

• Ability to drive accountability operational discipline and continuous improvement.

• Focus on delivering results through effective team leadership and oversight.

Technical Proficiency

• Experience with electronic quality management systems such as MasterControl.

• Proficiency in Microsoft Office applications.

• Familiarity with quality metrics reporting tools and digital technologies that support quality operations.

Work Environment

• Hybrid working model.

• Occasional domestic and international travel may be required.

At McKesson we care about the well-being of the patients and communities we serve and that starts with caring for our people. Thats why we have a Total Rewards package that includes comprehensive benefits to supportphysical mental and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves.

As part of Total Rewards we are proud to offer a competitive compensation package at McKesson. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

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McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

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