Physical Security Application Engineer

Cohesity is the leader in AI-powered data security. Over 13600 enterprise customers including over 85 of the Fortune 100 and nearly 70% of the Global 500 rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas enterprise data protection business the companys solutions secure and protect data on-premises in the cloud and at the edge. Backed by NVIDIA IBM HPE Cisco AWS Google Cloud and others Cohesity is headquartered in Santa Clara CA with offices around the globe.

Weve been named a Leader by multiple analyst firms and have been globally recognized for Innovation Product Strength and Simplicity in Design and our culture.

Want to join the leader in AI-powered data security

The Physical Security Application Engineer supports the day-to-day operation deployment and continuous improvement of Cohesitys physical security technology ecosystem. This role is primarily focused on troubleshooting installation and deployment support quality assurance testing auditing data management ticket triage and end-user support across access control video management visitor management and related security platforms. The role also coordinates with regional vendors supports GSOC and physical security operations as needed and uses metrics and system data to identify trends recommend solutions and improve service quality. The ideal candidate is self-driven detail-oriented able to work independently and comfortable partnering with internal teams and external service providers to drive issues to closure.

HOW YOULL SPEND YOUR TIME HERE

• Triage investigate and resolve physical security application issues across access control CCTV/video management visitor management and related end-user support requests.

• Support new site deployments system expansions device additions and application configuration needs in partnership with physical security IT facilities and regional vendors.

• Perform quality assurance system testing commissioning support validation and post-deployment checks to confirm solutions operate as designed.

• Maintain accurate system data device records floorplan information documentation and audit outputs that support compliance reporting and operational readiness.

• Monitor prioritize and manage incoming tickets while escalating complex issues appropriately and keeping stakeholders informed through resolution.

• Coordinate with regional vendors by scheduling service needs tracking deliverables validating completed work and following up on open items.

• Use ticket data system alerts audit findings and operational metrics to identify recurring trends and recommend practical data-informed solutions.

• Provide technical support to the physical security team and GSOC for application usage system issues basic investigations and operational workflows.

• Create and maintain user guidance provide basic training and help end users and security partners adopt physical security tools and processes effectively.

• Document configurations troubleshooting steps deployments test results audit findings and status updates clearly and consistently.

• Manage assigned work independently drive issues to closure and proactively communicate risks blockers and recommended next steps.

• Travel occasionally to Cohesity office locations to support deployments installations audits training or service needs.

WED LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING

• 5 years of experience in physical security technology technical support security operations IT support systems deployment or a related field.

• Hands-on experience with access control video management visitor management or similar physical security platforms; experience with Genetec Avigilon Avigilon Alta Alert Media or Envoy is a plus.

• Practical troubleshooting skills across applications devices user access tickets and operational workflows.

• Working knowledge of installation support testing commissioning audits documentation or data management for security or technology systems.

• Ability to use reports tickets metrics or audit data to identify trends communicate findings and support continuous improvement.

• Strong communication organization and follow-through skills when supporting end users vendors GSOC operators and cross-functional partners.

• Self-driven and able to manage assigned work independently while escalating appropriately and maintaining clear stakeholder updates.

• Passion for workplace innovation people-centric design and elevating employee experiences

• Ability to remain calm proactive and adaptable in fast-changing or high-pressure environments

• Serve as a role model for ethical business conduct positive energy and collaborative teamwork fostering a respectful and inclusive environment.

• Availability to work a hybrid schedule of 3 days per week onsite and travel occasionally for deployment audit training or service support needs.

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact us atCOHESITY or for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

We strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.