Instructional Designer
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Job Summary
Clio is the global leader in legal AI technology empowering legal professionals and law firms of every size to work smarter faster and more securely.
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
We are currently seeking an Instructional Designer to join our Customer Education team in our Dublin hub office.
Customer Education is a strategic team in the Customer Success organization that is both human and high-performing. Customer Education empowers Clio customers to do their best work through structured training programs with product documentation self-paced training programs live training events and certification exams. Customer Education creates best-in-class experiences that elevate the performance of all Clio Customers.
As Clio grows across EMEA this role establishes our Customer Education presence in the region. You will be our first dedicated education hire for these markets with the scope to shape how customers here learn the product and succeed with it.
The successful candidate will be a dynamic individual who is inspired and motivated to solve customer business challenges through outcome-focused Customer Education programs in multiple formats. You are comfortable building programs from scratch working independently and adapting content for the legal markets and cultures across EMEA.
Creating engaging online learning content:
Collaborate with internal teams to conduct learning needs analyses defining strategic training programs that drive measurable business results for customers.
Leverage AI tooling to produce a wide range of engaging learning assetsincluding documentation screen recordings software simulations instructor-led courseware training scenarios and certification examsgrounded in deep product knowledge and realistic user scenarios.
Build cross-functional partnerships to integrate education content into company-wide initiatives ensuring all materials are continuously updated in line with Clios brand voice to reflect Clios latest releases and best practices.
Localizing and building content for EMEA customers:
Adapt North American training content for EMEA markets. Reframe existing programs for local product features regulations and how customers in each market run their practices.
Build new learning assets where regional gaps exist across documentation video courses and live training.
Own the full content lifecycle for the region from first draft through ongoing updates as the product evolves.
Partner with local product sales and customer success teams to understand regional product requirements and customer needs then turn that into the right training.
Strategizing and designing customer learning experiences:
Develop an expert understanding of Clios customer segments and role-based personas to create tailored training plans that ensure customers consume the right courses at the right time.
Analyze learning analytics and user feedback to recommend improvements to existing courseware and upcoming development projects.
Perform administrative responsibilities and implement AI-enabled optimizations in Clios customer-facing Learning Management System and Help Sites including learning path creation course uploads user management reporting certification tracking and troubleshooting.
Managing projects operations and business systems:
Follow and optimize development methodologies to build training content and maintain deliverables incorporating customer feedback and product enhancements.
Contribute to Customer Educations operational practices by suggesting enhancements to intake processes project management and roadmap planning.
Discover and champion new ways to creatively produce content that engages our audience and succeeds at scale using the latest AI technologies and tools
Proven experience in instruction design eLearning and content authoring in a fast-paced high-growth environment.
University degree in a related field including but not limited to media production learning social sciences marketing or business administration.
Ability to manage and prioritize multiple projects deliverables and competing priorities with a proven record of success.
Experience localizing or adapting content for multiple markets or languages and working across regions cultures or time zones.
Experience with eLearning development tools (e.g. Articulate 360 Parta Adobe Captivate Pendo etc.) Learning Management Systems and Help platforms (e.g. LearnUpon Zendesk Docebo etc.) and related content creation solutions.
A keen interest in improving your craft with AI and the ability to get up to speed on our industry and product offerings quickly.
A university degree in a related field including but not limited to media production learning social sciences marketing or business administration.
A professional working knowledge of Spanish.
What you will find here:
Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
Competitive equitable salary with top-tier health benefits and dental coverage
Hybrid work environment with expectation for local Clions (Vancouver Calgary Toronto Dublin and Sydney) to be in office minimum twice per week.
Flexible time off policy
Pension contribution
Clioversary recognition program with special acknowledgement at 3 5 7 and 10 years
Diversity Inclusion Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves and are united by our mission. We are dedicated todiversity equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included valued and enabled to do the best work of their careers wherever they choose to log in from. We believe that different perspectives skills backgrounds and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation please let us know and we will work with you to meet your needs.
Disclaimer: We only communicate with candidates through official @ email addresses.
Required Experience:
IC
About Company
Run your law firm with Clio, the #1 choice of legal professionals for managing clients, cases, billing, and more. Try it for free today—no credit card required.
