Helpdesk Support Junior
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Job Summary
Job Title: Helpdesk Support (Junior)
Location: Dublin 8 Ireland (Hybrid working Model - Minimum of 2 days per week onsite)
Start Date: 9th October 2026
Contract Duration: 12 Months with further extension.
Role Overview
The Client is seeking to recruit Junior Helpdesk Support Engineer to provide Level 2 Technical Support within the Unified Communications Team.
The successful candidates will support the Departments Unified Communications environment providing technical assistance across:
Mobile Voice Services
Mobile Data Services
Mobile Device Management (MDM)
Microsoft 365 technologies
Microsoft Teams
End-user device support
Service Desk operations
This is an excellent opportunity for a junior IT professional with strong customer service skills and experience supporting mobile technologies.
Mandatory Requirements (Pass / Fail): Candidates MUST meet ALL of the following:
Experience
It is a mandatory requirement that the resources proposed have junior level experience with a minimum of 3 years working in an ICT Helpdesk Support role.
Availability
Must be available to start from 9th October 2026.
Qualifications
It is a mandatory requirement that the Resources proposed hold the following qualifications or equivalents:
A qualification at Level 6 or higher on the National Framework of Qualifications (NFQ) in computing.
OR
Previous experience in an ICT Helpdesk Support Role and relevant industry recognized qualifications. (Comp TIA A or ITIL V4)
English Language Proficiency (MANDATORY):
Native English speaker OR
CEFR C2 Proficiency/Mastery (or equivalent)
Requirements
Key Deliverable:
The following non-exhaustive list of Key Deliverables are applicable to these roles:
Troubleshoot/diagnose customer technical issues and offering resolution.
Effectively support customers.
Update and Management of Service Desk management console.
Provide efficient and acceptable turnaround to customers Service Requests and Incidents Reports.
Support colleagues and peers including Technical and Customer Services through documentation coaching and knowledge sharing.
Excellent communication and interpersonal skills
To undertake ad hoc tasks from time to time as directed.
Key Experience/Competencies/Skillsets:
The following Experience/Competencies/Skillsets are applicable to this Role.
Experience working in an ICT helpdesk support role
Excellent customer services skills
Experience of supporting Android (Mobile) OS devices and users
Certification/Experience of Omnissa Workspace One UEM.
Certification/Experience of Samsung Knox.
Required Skills:
Experience working in an ICT helpdesk support role Excellent customer services skills Experience of supporting Android (Mobile) OS devices and users Certification/Experience of Omnissa Workspace One UEM. Certification/Experience of Samsung Knox.
Required Education:
A qualification at Level 6 or higher on the National Framework of Qualifications (NFQ) in experience in an ICT Helpdesk Support Role and relevant industry recognized qualifications. (Comp TIA A or ITIL V4)
