Assistant Leasing Manager

We are seeking an enthusiastic customer-focused and commercially minded Assistant Leasing Manager to join our residential team. This is an exciting opportunity for a driven professional to play a key role in delivering leasing performance supporting resident satisfaction and ensuring the smooth administration of tenancy processes within a thriving residential community.

As Assistant Leasing Manager you will support the end-to-end leasing journey from managing enquiries and conducting viewings to coordinating move-ins and assisting with tenancy administration. You will also help deliver an exceptional resident experience support occupancy targets and work closely with residents prospects and internal stakeholders to ensure the highest standards of service are maintained.

• Manage leasing enquiries received through telephone email online platforms and in-person visits.
• Conduct apartment viewings and community tours for prospective residents.
• Proactively follow up on enquiries and applications to maximise leasing conversion rates.
• Support the delivery of occupancy and revenue targets.
• Maintain accurate records of enquiries applications viewings and completed lettings.
• Ensure vacant apartments are presented to the highest standard and marketed effectively.

• Process tenancy applications in line with company policies and regulatory requirements.
• Coordinate applicant referencing employment verification and document checks.
• Prepare tenancy agreements and associated leasing documentation.
• Support the execution of lease agreements and onboarding processes.
• Coordinate move-in appointments and ensure a seamless resident arrival experience.
• Maintain accurate tenancy and resident records.

• Register new tenancies with the Residential Tenancies Board (RTB).
• Update and amend tenancy registrations as required.
• Ensure all tenancy records and documentation remain compliant and up to date.
• Support compliance administration relating to residential lettings and tenancy management.

• Assist with tenancy renewals tenancy amendments notices and resident communications.
• Respond promptly and professionally to resident enquiries.
• Coordinate with internal teams to ensure resident issues and requests are resolved efficiently.
• Maintain accurate databases reports and filing systems.

• Support the delivery of a best-in-class resident experience.
• Assist in coordinating resident events social activities and community initiatives.
• Promote resident engagement programmes and encourage community participation.
• Gather resident feedback and contribute to initiatives that improve customer satisfaction and retention.
• Act as a brand ambassador building strong relationships throughout the community.

• Produce leasing occupancy and performance reports as required.
• Monitor leasing administration processes to ensure consistency and accuracy.
• Maintain resident and prospect information within property management systems.
• Support operational projects and wider business initiatives as required.

• Previous experience within residential leasing Build-to-Rent property management hospitality customer service or a related environment.
• Demonstrable experience managing customer interactions and delivering exceptional service.
• Strong organisational skills with excellent attention to detail.
• Ability to build rapport and establish trusted relationships with prospective and existing residents.
• Strong communication and interpersonal skills.
• Commercial awareness with an understanding of occupancy and leasing performance objectives.
• Ability to manage multiple priorities within a fast-paced environment.
• Confident working both independently and collaboratively within a team.

• Relevant experience within residential leasing property management customer service or hospitality is essential.
• Qualification in Property Management Real Estate Business Hospitality or a related discipline would be advantageous.
• Strong working knowledge of Microsoft Office applications including Word Excel and Outlook.
• Experience using property management CRM or leasing software is desirable.
• Knowledge of RTB processes and Irish residential tenancy legislation would be beneficial.

This is an excellent opportunity to join a dynamic residential team and play an important role in the continued success of a growing Build-to-Rent community. If you are passionate about customer service enjoy building relationships and are looking to progress your career in residential leasing and property management wed love to hear from you.

Apply today and take the next step in your property career as an Assistant Leasing Manager helping to create exceptional resident experiences while contributing to the success of a thriving residential community.