Air Freight Operator

About Us

Ace Express Freight are a global freight forwarding company with more than 30 years experience and a network of world-class partners.

We are proud to have been awarded the Deloitte Irelands Best Managed Company accolade for 17 years in a row a testimony to our culture of continuous improvement our investment in our people and our philosophy of going the extra mile for our customers.

About the Role

Reporting to the Operations Manager the Operations Specialist provides support to a busy operations team carrying out a range of operational and administrative activities while providing an excellent customer experience. The successful candidate will be a highly driven and ambitious individual with a results-focused approach to their work and relevant experience in a busy operations/transport environment.

Contract Type: Permanent (6-month probationary period).

Working Hours: 8.30am to 5.30pm Monday to Friday (option of hybrid working post probation).

Location: Blakes Cross Lusk Co. Dublin

Duties & Responsibilities:

• Plan organise and execute freight support activities across the team within the UAF/ACE system.

• Deal with inbound emails calls & queries liaising with customers and suppliers where necessary.

• Assist with KPI data and reporting updates and responsible for working on Exports function.

• Develop constructive & cooperative working relationships with colleagues customers & suppliers.

• Responsible for assisting with Health & Safety and ensuring compliance with Company policies and best practice.

• Receive files from the wider teams print the documents and verify if received documentation is complete depending on the shipments and clients requirements. Any incomplete documents need to be obtained from customer.

• Account management from A-to-Z process will be required.

• Request the airfreight line/Carrier charges and send a delivery pre-alert to the transporter. File needs to be sent to the operators and monitored for release.

• Monitor ETAs daily and update shipments where required.

• Imperative that dates are confirmed with Airfreight Lines/Carriers and Co-Loaders. Accuracy of information provided is critical.

• Telephone updates with customers received and made on document requests for shipment status update.

• Assist with general administration tasks across the wider teams (Air & Ocean).

Essential Requirements

• Experience in freight forwarding environment essential.

• Ability to manage multiple deadlines and work on own initiative.

• Excellent attention to detail and accuracy.

• Proficiency in Microsoft Office and strong reporting skills.

• Excellent written and verbal communication skills.

• Experience liaising with customers suppliers and carriers.

• Experience coordinating and monitoring shipments including ETA management.

• Strong work ethic with ability to work independently as well as in a team.

• Excellent customer service skills.

• Self-motivated and driven to achieve set targets.

Benefits

• Company Pension

• Employee Assistance Programme

• Up to 23 days annual leave (after 1 year of service)

• Hybrid Working Model (1 day working from home post-probation).

• Bike to Work Scheme

• Excellent promotional opportunities

If you meet the above criteria and are interested in applying

please send your CV and cover letter to .

This job description is intended to provide a general overview of the principal responsibilities and qualifications associated with this role. It is not intended to be an exhaustive list of all duties responsibilities or requirements. The successful candidate may be required to perform additional duties appropriate to the role either now or in the future.

Ace Express Freight is an Equal Opportunities Employer