Policies and Procedures Specialist

General Strategic & Administrative Responsibilities:

• Manage the document approval process within the bank ensuring all relevant stakeholders review and approve documents according to their type.
• Streamline workflows and enhance the efficiency and effectiveness of the team.
• Prepare and submit reports on unit performance and achievements to the direct manager as required.
• Define roles and responsibilities ensure efficient task execution and monitor compliance with approved procedures.
• Oversee the operation of the approved electronic system and propose recommendations for continuous improvement in coordination with relevant stakeholders.
• Recommend training programs for team members evaluate training outcomes and oversee leave and attendance matters in coordination with the direct manager.
• Conduct annual performance evaluations for team members in line with the approved timeline and performance management system.
• Review audit reports and follow up on recommendations related to the unit/work centers implementing corrective actions in coordination with the direct manager.

Technical & Operational Responsibilities:

• Manage the issuance amendment updating communication and archiving of policies procedures templates and manuals internally and/or in coordination with relevant stakeholders.
• Operate and maintain the approved electronic system and provide recommendations to enhance its performance.
• Supervise interviews with process owners to gain a clear understanding of operational workflows within the bank.
• Review procedures uploaded to the system and verify proper linkage between final approved versions and their corresponding circulars on the procedures portal.
• Conduct research and benchmarking studies to identify and adopt best local and international practices in procedures development and implementation.
• Ensure the integration of innovative technological solutions (e.g. digital transformation initiatives) into the banks policies and procedures to improve customer experience and operational efficiency.
• Provide periodic progress reports to the direct manager when required.
• Manage responses to inquiries and feedback from departments regarding policies procedures templates and access methods.
• Perform any additional responsibilities assigned by the direct manager

Qualifications :

• Bachelors degree in administrative fields preferably in (Quality Management Techniques Finance and Banking Sciences Information Systems or Management) or an equivalent qualification
• 46 years of experience in a similar role.

Additional Information :

Preferred Experience

Experience in the banking or financial services sector.

Knowledge of data governance reconciliation and regulatory reporting requirements is a plus.

Remote Work :

No

Employment Type :

Full-time