Spa Receptionist

The Spa Receptionist is responsible for creating a warm and welcoming first impression while ensuring a seamless and personalized spa experience for every guest. This role manages guest appointments reservations inquiries while providing accurate information on spa treatments facilities and available offerings in line with the highest standards of luxury hospitality.

Working closely with the Spa and Wellness team the Spa Receptionist ensures smooth coordination and attentive service throughout the guest journey. Through excellent communication attention to detail and a genuine passion for guest experience this position plays a key role in creating memorable moments and upholding Raffles Jakartas reputation for exceptional luxury and wellness experiences.

Qualifications :

1. Educational Background: A high school diploma or equivalent is the minimum educational requirement. Additional courses or certifications in Hospitality Guest Service or related fields can be beneficial. 
2. Guest Service Skills: A strong background in guest service with a demonstrated ability to provide warm and professional interactions that align with the luxury brands standards. 
3. Communication Abilities: Excellent verbal and written communication skills are essential for effectively interacting with guests and coordinating with colleagues from diverse cultural backgrounds. 
4. Organizational Skills: Attention to detail the ability to manage a busy schedule and effective organizational skills are crucial for handling reservations appointments and administrative tasks. 
5. Multilingual Proficiency: Proficiency in multiple languages is often preferred as it helps accommodate the international clientele and enhance the guest experience. 
6. Computer Literacy: Basic computer skills including knowledge of booking software email and office applications are important for managing appointments and records. 
7. Prior Experience: While prior experience as a receptionist or in guest service is beneficial entry-level positions may be available for those who demonstrate the necessary skills and a passion for the hospitality industry. 

Remote Work :

No

Employment Type :

Full-time