IT Supervisor

Job Description

• Infrastructure Management: Oversee the maintenance and stability of all IT infrastructure including servers networks Wi-Fi systems and property management systems (PMS/POS).

• Technical Support: Provide prompt high-level troubleshooting and technical support for guest rooms conference facilities and all hotel departments.

• Vendor Management: Coordinate with external IT vendors telecommunication providers and software suppliers for system upgrades maintenance and contracts.

• Cybersecurity & Compliance: Ensure data privacy network security and compliance with corporate IT policies and local regulations.

• Team Supervision: Supervise schedule and mentor IT support staff or technicians to ensure efficient 24/7 technical coverage.

• Hardware & Software Inventory: Manage hardware/software assets licenses and procurement of necessary IT equipment within budget.

• System Training: Train hotel staff on basic software applications POS systems and internal communication tools.

Qualifications :

Qualifications

• Education: Bachelors Degree in Information Technology Computer Science or a related field.

• Experience: 35 years of experience in IT operations with at least 12 years in a supervisory role preferably within a luxury hotel or resort environment.

• Technical Proficiency: Strong expertise in network administration server management (Windows/Linux) hotel systems (e.g. Opera PMS Micros POS) and Wi-Fi infrastructure.

• Troubleshooting Skills: Advanced hardware and software problem-solving capabilities under high-pressure mission-critical situations.

• Leadership: Proven ability to lead a technical team manage vendor relationships and handle project implementations.

• Languages: Fluent in English and Indonesian (oral and written).

• Attributes: Strong service-oriented mindset proactive attitude and flexibility to handle on-call emergencies when required.

Remote Work :

No

Employment Type :

Full-time