Application Support Specialist (IoT Telematics)

Job Summary

We are a world-leading smart mobility SaaS company with oversubscribers across 23 countries and we are looking for an Application Support Specialist to join our team. Our teams are collaborative vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities :

• Provide technical support for both IoT devices and SaaS platform.

• Resolve customers enquiries or issues upon escalation from internal and external source ensuring proper follow-up to the final closure.

• Maintaining and updating technical documents and procedures.

• Identifying and resolving system issues.

• Perform daily system monitoring verifying integrity and availability of Cartracks application.

• Perform daily post installation/ QA validation

• Review systems and application logs for remote diagnostic of field devices.

• Provide training and assistance to users of Cartrack application systems.

• Provide on-site field support and installation verify completion of scheduled jobs.

• Internal IT support.

Requirements :

• Diploma or Bachelor Degree in Electrical Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience.

• 0-3 years of experience in the IT service with experience/knowledge in Application Support and Web Services.

• Knowledge of API (Postman) and technologies like GPS/GSM/Mobile Phone/Vehicles will be an advantage.

• Proficient in English.

• Excellent communication and interpersonal skills.

• Hands-on and a positive attitude.

• Technically independent with good initiative.

• Strong analytical problem-solving skills with an out-of-box approach in providing solutions