Agent Ocean Export

Scope of Position

Ensure timely and accurate movement of freight and information while providing exceptional customer service within the Ocean Export Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Understand all the elements of Ocean DLSOP in Indonesia and correctly interpret this information to fulfill our customers instructions and expectations.
• Track and Trace Ocean Export Files and reporting
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Overseas communications timely responses to emails and requests (internal and external)
• Utilize all technology tools available in the company to perform customer service and operations duties.
• Escalation of problems to Management when necessary

Qualifications :

• Understanding of ocean documentation process a plus
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
• Pro-active strong organizational skills
• Good computer skills (Excel Word)
• Must be ready to work overtime if/when necessary.
• Fluent in English

Additional Information :

• Application Closing: Jul. 31st 2026

Remote Work :

No

Employment Type :

Full-time