WFM RTM Supervisor

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

• Overall 5 years of experience in WFM
• 2 years of experience leading Real Time Management teams
• Ability to demonstrate and articulate understanding of key workforce management concepts
• Proficient with phone system reporting and scheduling tools (Verint Nice IEX Cisco) as well as Microsoft Office (Excel Word PowerPoint Outlook)
• Strong quantitative/analytical skills
• Excellent interpersonal written verbal and listening skills
• Comfortable working in a fast paced environment
• Absolute team player who consistently demonstrates respect inclusion and an open mind
• Proven ability to coach to and drive for results and provide strategic value

• Leads a team of Real Time Analysts responsible for monitoring real time queue status teammate adherence monitoring and working with the business to monitor and manage business KPIs.
• Ensures timely real time actions are taken as prescribed in the WFM playbook to protect key business metrics
• Executes communication strategy for real time coordination between RTA team and Internal / External stakeholders.
• Increases efficiency by recommending real time staffing strategies that support the needs of a multi-skilled customer contact center.
• Acts as Workforce Management liaison with internal and external site operations including home-based associates and metro/state offices.
• Serves as a trusted partner and advisor to leadership teams.
• Directs staffing alignment and resources to ensure minimal impact to customers by supporting the real time adjustment to staffing needs

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

Manager