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We are an IT Solutions Integrator/Consulting Firm helping our clients hire the right professional for an exciting long-term project. Here are a few details.

Requirements

We are seeking an experienced Web Access Management (WAM) Support Engineer to provide L2/L3 production support for enterprise Identity and Access Management (IAM) solutions built on the Ping Identity platform. The ideal candidate will have hands-on experience supporting PingFederate PingAccess and Ping MFA with exposure to Ping DaVinci being an added advantage.

The role involves monitoring and maintaining authentication infrastructure troubleshooting Single Sign-On (SSO) and federation issues resolving production incidents supporting cloud-hosted IAM services in AWS environments and collaborating with application infrastructure cloud and security teams to ensure high availability and secure access management.

Key Responsibilities

• Provide L2/L3 operational support for enterprise Web Access Management and Identity & Access Management platforms.
  
• Monitor the health availability and performance of Ping Identity services.
  
• Support and administer:
  • PingFederate
    
  • PingAccess
    
  • Ping MFA
    
  • Ping DaVinci (preferred)
    
• Troubleshoot authentication and authorization issues involving:
  • Single Sign-On (SSO)
    
  • SAML
    
  • OAuth 2.0
    
  • OpenID Connect (OIDC)
    
  • Multi-Factor Authentication (MFA)
    
• Diagnose and resolve:
  • Login failures
    
  • Authentication policy failures
    
  • Federation issues
    
  • Token validation errors
    
  • Certificate expiration or trust issues
    
  • Reverse proxy issues
    
  • Session and cookie-related problems
    
• Analyze:
  • Authentication logs
    
  • Browser developer tools
    
  • HTTP headers
    
  • SAML assertions
    
  • OAuth tokens
    
  • OIDC transactions
    
• Support IAM applications hosted on AWS infrastructure.
  
• Work with Kubernetes / Amazon EKS operational teams for deployment-related support.
  
• Perform:
  • Configuration updates
    
  • Certificate renewals
    
  • Service validation
    
  • Health monitoring
    
  • Patch coordination
    
  • Platform maintenance
    
• Participate in incident management problem management and change management processes.
  
• Perform root cause analysis (RCA) for recurring production issues.
  
• Collaborate with application owners cloud engineers infrastructure teams network teams and cybersecurity teams.
  
• Create and maintain:
  • Standard Operating Procedures (SOPs)
    
  • Runbooks
    
  • Knowledge Base (KB) articles
    
  • Operational documentation
    
• Participate in production releases maintenance windows and on-call support rotations.
  
• Prepare weekly operational dashboards client reports and service review presentations.
  

Required Skills

Identity & Access Management

• Hands-on experience supporting:
  • PingFederate
    
  • PingAccess
    
  • Ping MFA
    
• Strong understanding of:
  • Single Sign-On (SSO)
    
  • Identity Federation
    
  • Authentication & Authorization
    
  • Access Management
    
• Experience troubleshooting:
  • SAML 2.0
    
  • OAuth 2.0
    
  • OpenID Connect (OIDC)
    

Cloud & Infrastructure

• Experience supporting IAM applications hosted in AWS.
  
• Operational knowledge of:
  • Amazon EKS
    
  • Kubernetes
    
• Understanding of cloud networking concepts.
  

Web Security

Knowledge of:

• HTTP/HTTPS
  
• SSL/TLS Certificates
  
• Reverse Proxy
  
• Session Management
  
• Cookies
  
• Authentication Flows
  
• Load Balancers
  
• Web Access Policies
  

Directory Services

Experience with:

• LDAP
  
• Active Directory
  
• Identity Stores
  
• User Federation
  

APIs & Integration

• REST APIs
  
• Identity Integrations
  
• API Authentication
  

Production Support

Experience with:

• Incident Management
  
• Change Management
  
• Problem Management
  
• Root Cause Analysis (RCA)
  
• Production Monitoring
  
• Service Restoration
  

Troubleshooting

Experience analyzing:

• Authentication logs
  
• Browser traces
  
• Application logs
  
• Access logs
  
• Federation transactions
  
• Token validation failures
  

Automation

• Basic scripting using PowerShell Shell Script Python or similar.
  

Soft Skills

• Strong analytical and troubleshooting abilities.
  
• Excellent verbal and written communication skills.
  
• Client-facing experience.
  
• Documentation and reporting skills.
  
• Ability to work in rotational shifts and on-call support.
  

Preferred Skills

• Ping DaVinci
  
• PingOne
  
• PingDirectory
  
• PingAuthorize
  
• Hybrid IAM environments
  
• New Relic
  
• AWS CloudWatch
  
• Splunk
  
• Grafana
  
• Dynatrace
  
• DevOps support processes
  
• CI/CD pipelines
  
• Docker
  
• Kubernetes administration
  
• Enterprise IAM architecture
  
• Large-scale production support experience
  
• Financial services healthcare or other regulated industry experience
  

Technical Skills

Mandatory

• PingFederate
  
• PingAccess
  
• Ping MFA
  
• SAML
  
• OAuth 2.0
  
• OpenID Connect (OIDC)
  
• AWS
  
• Kubernetes / Amazon EKS
  
• LDAP
  
• Active Directory
  
• REST APIs
  
• SSL/TLS
  
• HTTP/HTTPS
  
• Incident & Change Management
  

Good to Have

• Ping DaVinci
  
• PingOne
  
• CloudWatch
  
• New Relic
  
• Splunk
  
• Grafana
  
• Docker
  
• PowerShell
  
• Shell Scripting
  
• Python
  

Benefits