Vacancies Technical Engineer AI

We are looking for a Junior Conversational AI / Chatbot Engineer with around 3 years of experience to join the Omnichannel team. The primary focus of this role is to strengthen the chatbot and automation capabilities within the Sprinklr platform and help build scalable self-service journeys that reduce dependency on human candidate will work on chatbot flows intent classification automated responses case deflection knowledge base integration handover-to-agent logic and backend integrations with CRM SAP and other enterprise systems. The role requires someone who understands conversational design and automation but also has enough technical capability to support APIs data flows testing and omnichannel platform of the RoleThe main objective of this role is to help build chatbot-led customer service automation across channels such as WhatsApp web/self-service email and voice-to-digital journeys. The candidate should help convert repeatable customer queries into automated journeys while ensuring smooth escalation to human agents when Responsibilities

As a Junior Conversational AI / Chatbot Engineer you will:Design build and maintain chatbot flows for customer service use intents utterances entities decision trees conversation flows and fallback automation journeys for common service requests such as order status delivery status invoice queries case status product information and complaint on Sprinklr chatbot AI agent and conversational automation AI classification and routing logic so incoming customer messages are understood and directed chatbot journeys with CRM SAP case management knowledge base and other backend systems through smooth handover logic from chatbot to human agent including context transfer case creation and knowledge base integration so the chatbot can provide consistent and approved chatbot performance containment rate fallback rate escalation rate and customer high-volume support topics that can be automated to reduce manual chatbot journeys across channels such as WhatsApp webchat and other digital UAT defect resolution production validation and post-go-live chatbot documentation flow diagrams test scripts release notes and configuration closely with product owners business analysts customer service teams Sprinklr consultants and integration teams.

Required Skills and ExperienceAround 3 years of experience in chatbot development conversational AI automation customer service platforms or digital experience -on experience building chatbot flows using platforms such as Sprinklr Dialogflow Microsoft Bot Framework Amazon Lex Cognigy Rasa Botpress Salesforce Einstein Bot ServiceNow Virtual Agent or understanding of conversational design concepts such as intents entities utterances fallback handling disambiguation context and understanding of NLP AI-assisted routing intent classification and bot with REST APIs JSON webhooks and system to work with CRM case management or ticketing understanding of customer service operations SLAs queues routing and agent in testing chatbot journeys and validating end-to-end automation problem-solving skills and ability to troubleshoot bot API and workflow communication skills and ability to work with both business and technical SkillsExperience with Sprinklr Service / Sprinklr AI / Sprinklr chatbot or care console.Experience with WhatsApp Business webchat or omnichannel customer service to SAP CRM Azure API Management middleware or event-based with knowledge base-driven automation and AI-assisted answer of analytics such as containment rate deflection rate fallback rate CSAT and average handling scripting experience in JavaScript Python or to multilingual chatbot implementation would be a CompetenciesStrong interest in chatbot automation and customer to think from the customers perspective and simplify translating business processes into conversational -oriented in testing bot training and about AI automation and omnichannel customer to work in a fast-moving transformation project with vendors and internal in This Role Looks LikeThe successful candidate will help the Omnichannel team move from manual case handling towards scalable chatbot-led automation. They will contribute to higher self-service adoption reduced repetitive human support better customer experience faster case resolution and stronger use of Sprinklrs AI and automation capabilities.