User Support Commodities Advanced Specialist

Bloomberg

Job Location:

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

User Support - Commodities Advanced Specialist

Location

Mumbai

Business Area

Sales and Client Service

Ref #

Description & Requirements

Bloomberg is a global leader in business and financial information news and insight and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And to ensure the best experience for our 26000 employees across more than 150 locations around the world we provide the spaces and systems that allow our teams to work together with agility productivity and collaboration no matter where they are.

Whats the role

We are the first line of defence and the first line of offense. We are the domain experts. We are a group of highly technical individuals who provide high-level support for Bloombergs sell-side and buy-side clients working alongside Enterprise Sales and Product to influence client usage patterns ensure accurate responses to our multi-asset analytics inquiries gather feedback mentor and educate new employees and develop them into future specialists with deep product knowledge.

The Advanced Specialist desk is a dedicated highly skilled global team delivering the highest standards of service to our clients. Our reps are knowledgeable proactive and detailed in their approach and understand the importance of operating and servicing clients who use the Bloomberg professional services.

Youll help drive the Analytics service vision of delivering knowledgeable front-line support and proactive services to our clients. Further to the traditional role of Advanced Specialist in responding to inbound client queries you will also partner with Sales teams to organise co-ordinate and deliver sales campaigns customer trainings and assist with projects as required by our stakeholder businesses.

Well trust you to:

Address complex client questions in real-time and be responsible for providing the best possible user experience for our Bloomberg Terminal clients
Build and maintain relationships with Bloombergs Commodities market and workflows community by visiting and training them
Participate in region-wide usage campaigns across a wide range of clients to cement our existing customer base and create opportunities to cross-sell and up-sell
Work closely with Sales and Product handling technical aspects of the sales process to ensure deals are closed
Collect and act upon client product feedback to drive its development
Attend product release calls to quickly learn and teach the new products to your peers and clients
Conduct training for new hires on basic market concepts and related Bloomberg functionality as well as develop more Advanced Specialists in the region
Create and maintain documentation and training content to be used by clients externally as well as colleagues internally
Continuously increase product knowledge and relevant skill-sets to be aligned with business goals

Youll need to have:

A strong understanding of Commodities to act as a subject matter expert and cascade that knowledge to your peers
A good understanding of the trading workflows and be able to use that knowledge to identify potential business opportunities
Willingness to learn complex business and technology processes and actively contribute to their evolution
Ability to work independently as well as part of a team and be self-motivated
Ability to interact and effectively communicate with our clients and internal groups
Excellent understanding of customer service and experience in building strong customer relationships

If this sounds like you:

Apply if you think were a good match. Well get in touch with you to let you know the next steps but in the meantime feel free to browse this: Bloomberg

Were individuals with diverse backgrounds talents and experiences who take on big challenges and create even bigger impact through our work. Were interested in what makes you you and how we can create opportunities for you to channel your unique personal energy and grow to your fullest potential.

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Required Experience:

User Support - Commodities Advanced Specialist Location ...