Unified Communication and Collaboration Implementation

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Unified Communication and Collaboration Implementation
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
Ensures reliability availability and operational excellence of enterprise Messaging & Collaboration platforms. Partners with Engineering Security Networking and Service Management teams minimize disruptions automate operational tasks improve platform health and continuously enhance the end-user experience across Microsoft 365 environments.

Roles & Responsibilities:
-Maintain high availability proactive health checks & incident support
-Operate Exchange Online Hybrid Teams Teams Rooms & OneDrive
-Configure monitoring tune alerts build dashboards reduce alert fatigue
-PowerShell Power Automate Graph API eliminate toil & streamline ops
-ITIL processes runbooks CAB participation & disaster recovery support
-Cross-functional teamwork incident comms mentoring & post-incident reviews

Professional & Technical Skills:
Exchange Online Exchange On-Prem/Hybrid Teams Teams Rooms OneDrive
Entra ID Active Directory Azure AD Connect Conditional Access MFA SSO
PowerShell Power Automate Power BI Graph API Dashboards
Windows Server DNS DHCP PKI TCP/IP Authentication Protocols
SLO/SLI monitoring RCA capacity planning performance tuning resilience
ITIL v4 Incident Problem Change & Knowledge Management

Additional Information:
QUALIFICATIONS
812 years in Messaging & Collaboration / M365 operations
Hands-on with Exchange Online Teams & M365 services
Hybrid Microsoft environments & identity services
Strong PowerShell scripting & enterprise support experience
Bachelors in CS IT Engineering or related field
PREFERRED CERTIFICATIONS
M365 Enterprise Administrator Expert
Messaging Administrator Associate
Azure Admin Associate Identity & Access Admin Associate
Power Platform certifications ITIL Foundation v4
AIOps & Microsoft 365 Copilot for assisted operations
Predictive monitoring & self-healing automation
Teams Premium & intelligent meeting experiences
Cloud-native observability
Digital Employee Experience (DEX) & XLA-driven ops
KEY KPIs
Service availability SLO achievement MTTD & MTTR
Incident recurrence reduction & automation hours saved
Alert accuracy change success rate toil reduction
CSAT / Experience Level Agreements (XLAs)
- A 15 years full time education is required.