Travel Desk Executive

SENIOR EXECUTIVE TRAVEL DESK
Department: Administration / Travel Desk
Position: Travel Desk In charge

OPPORTUNITY
We are looking for a responsible proactive and detail-oriented Travel Desk
professional to manage end-to-end domestic and international travel arrangements
for employees senior management guests candidates consultants and other
authorized personnel.
The role requires strong ownership of ticketing hotel bookings visa
coordination transportation travel documentation vendor management cost
optimization travel records and timely travel support.

KEY RESPONSIBILITIES
01. End-to-End Travel Management
Manage complete travel arrangements for employees management guests
consultants and business visitors.
Handle both domestic and international travel requirements.
Arrange air tickets train/bus tickets hotels airport transfers local
transportation car rentals travel insurance and other travel-related services.
Understand travel requirements and prepare practical suitable and cost-
effective itineraries.
Ensure bookings are confirmed and communicated to the concerned person
well in advance.
Maintain complete travel records and booking history.
02. Air Ticketing & Itinerary Management
Handle domestic and international air ticket bookings through travel portals
travel agencies airline portals or applicable GDS systems.
Compare available options and select economical and suitable itineraries
within approved company guidelines.
Manage ticket modifications cancellations re-issuance refunds rescheduling
and no-show cases.

Monitor flight schedules changes delays and cancellations.
Share complete travel information including PNR ticket flight details
baggage information check-in requirements airport details and
connecting flight information.
Maintain accurate records of tickets issued and cancelled.
03. Hotel & Accommodation Management
Arrange hotel accommodation for employees management guests and
visitors.
Identify suitable hotels based on location budget safety convenience and
company requirements.
Coordinate check-in/check-out requirements and negotiate corporate rates
wherever possible.
Maintain preferred hotel/vendor lists.
Handle cancellations amendments extensions and emergency
accommodation requirements.
04. Visa & International Travel Documentation
Coordinate visa processing for employees and management travelling
internationally.
Coordinate with visa consultants embassies consulates travel agencies and
service providers as required.
Prepare and maintain visa documentation checklists.
Ensure passports invitation letters insurance hotel confirmations tickets
financial documents photographs and other required documents are
available.
Track visa application status and validity.
Maintain records of visa applications approvals rejections expiry dates and
travel documentation.
Keep updated knowledge of basic international travel requirements and
documentation.
05. Travel for Overseas Employees / Business Operations
Coordinate international travel for employees travelling to and from overseas
offices and business locations.
Manage joining travel return travel business trips management visits
employee transfers and other official travel requirements.

Coordinate travel requirements for employees travelling to UAE Angola
Africa and other international destinations as applicable.
Coordinate with overseas HR/Admin teams for arrival airport pickup
accommodation and onward travel arrangements.
Ensure complete travel information is shared with the concerned overseas
team before arrival.
06. Management & VIP Travel
Independently manage travel arrangements for senior management directors
business partners and important visitors.
Ensure confidentiality and accuracy in management travel plans.
Prepare detailed itineraries for management travel.
Coordinate airport transfers hotels meetings and other logistics wherever
required.
Handle last-minute changes and urgent requirements with minimum
disruption.
07. Travel Vendor Management
Maintain professional relationships with travel agencies airlines hotels cab
vendors car rental companies visa consultants and travel insurance
providers.
Obtain competitive quotations and compare rates.
Negotiate rates and commercial terms wherever possible.
Maintain an updated vendor database.
Monitor vendor performance and service quality.
Address recurring service issues and coordinate appropriate corrective action.
Ensure vendors adhere to agreed commercial terms.
08. Cost Control & Optimization
Ensure travel bookings are made within approved company travel policies and
budgets.
Compare multiple travel options before finalizing bookings wherever practical.
Plan travel arrangements efficiently to support cost-effective bookings.
Identify opportunities to optimize airfare hotel transportation cancellation
and visa/service costs.

Maintain records of travel expenditure and identify major cost areas.
Support management in developing cost-effective travel practices.
09. Travel Approval & Policy Compliance
Ensure all travel requests have the required approvals before booking.
Follow the companys travel policy approval matrix travel class entitlement
hotel limits and other applicable guidelines.
Maintain proper documentation for every booking.
Ensure exceptions are approved by the appropriate authority before
proceeding.
Maintain organized records of approvals for audit and verification.
10. Travel Bills & Finance Coordination
Verify airline hotel transport visa and travel agency invoices.
Match invoices against bookings tickets approvals and actual services
received.
Review invoices for accuracy and coordinate clarification of discrepancies
where required.
Coordinate with Finance for timely processing of vendor payments.
Track advance payments refunds credit notes cancellations and outstanding
vendor balances.
Maintain proper documentation for audit purposes.
11. Travel MIS & Reporting
Prepare and maintain employee-wise domestic/international department-
wise vendor-wise and monthly travel expenditure reports.
Track air ticket hotel transportation and visa expenditure.
Maintain cancellation refund and pending travel settlement reports.
Provide periodic MIS reports to management as required.
12. Emergency & Last-Minute Travel Support
Handle urgent travel requirements including same-day and next-day
bookings.
Coordinate changes arising from flight cancellations delays missed
connections visa delays emergency travel hotel issues and changes in
business schedules.

Provide timely assistance to employees travelling internationally.
Escalate critical travel issues to management wherever required.
13. Travel Records & Documentation
Maintain an organized database of employee travel history authorized
passport/visa details ticket records hotel bookings travel approvals
invoices vendor details refunds cancellations travel insurance and
international travel documentation.
Handle sensitive travel and employee information confidentially and
responsibly.

REQUIRED SKILLS
Strong knowledge of domestic and international travel arrangements.
Excellent air ticketing and hotel booking knowledge.
Knowledge of international routes and travel documentation.
Understanding of visa processes and international travel requirements.
Strong vendor coordination and negotiation skills.
Excellent communication and interpersonal skills.
Strong follow-up and coordination ability.
Good numerical and analytical skills.
Excellent attention to detail.
Ability to manage multiple travel requests simultaneously.
Ability to work under pressure and handle urgent requirements.
Strong MS Excel and MS Office skills.
Familiarity with travel portals and corporate travel management systems.
Knowledge of Amadeus Galileo Sabre or similar GDS platforms will be an
advantage.

QUALIFICATION
Graduate in any discipline.
Graduation in Travel & Tourism Hospitality Business Administration or a
related field will be an advantage.

Relevant certification in Air Ticketing / Travel Management will be preferred.

EXPERIENCE
47 years of relevant experience in corporate travel travel desk ticketing or
travel administration.
Experience handling international travel is strongly preferred.
Experience handling senior management/VIP travel will be an advantage.
Candidates with experience managing travel for companies with multiple
offices or overseas operations will be preferred.

PERSONAL ATTRIBUTES
Highly responsible and dependable.
Proactive and solution-oriented.
Comfortable taking complete ownership of travel requirements.
Extremely detail-oriented.
Cost-conscious while maintaining service quality.
Calm and solution-oriented during emergencies.
Professional while dealing with senior management and external vendors.
Strong in follow-up and coordination.
Discreet and trustworthy with confidential information.

KEY PERFORMANCE INDICATORS (KPIs)
Timely completion of travel bookings.
Accuracy of tickets and itineraries.
Cost savings and travel cost optimization.
Vendor service quality and commercial negotiations.
Timely visa/documentation coordination.
Accuracy of travel MIS and records.
Timely invoice verification and Finance coordination.
Resolution time for travel-related issues.

Compliance with company travel policy.
Employee and management satisfaction with travel support.

ROLE EXPECTATION
This is an ownership-driven position responsible for managing the complete travel
desk function. The Senior Executive is expected to anticipate travel requirements
identify cost-effective options maintain strong vendor relationships and ensure
employees and management receive seamless and well-coordinated travel
support.
The role extends beyond ticket booking and covers the complete travel cycle:
Request Approval Booking Documentation Travel Support
Changes Billing Reconciliation Reporting