Transformation Manager L1
Job Summary
Role Purpose
The purpose of this role is to support delivery leadership teams by ensuring smooth delivery of products and platforms on technical front.
Do
- Provide technical assurance for all high value products and platforms to clients
- Define the scope of technical delivery with the client in the agreement to upkeep the revenue & reputation of Wipro
- Ensure successful delivery of critical projects within the organization by mitigating all the business and technology related risks.
- Ensure successful software or application release; quality assurance technical documentation technical operations training and technical support
- Create and maintain a project plan that tracks the completion and delivery of all IT milestones including development quality assurance documentation and deployment
- Highlight issues through Early Warning System to resolve any escalations proactively
- Highlight all the financial technical functional risks which are foreseen before the start of the project and escalate it to the delivery teams to bridge the gaps
- Provide timely technical assistance on client escalations within TAT
- Support the external audit requirements related to product and platform processes
- Review the master of service agreement terms with respect to technical implementation the milestones to be achieved & its impact along with termination clauses
- Provide Technical Solution which enables root cause and analyses system performance along with highlighting solutions in low areas and work alongside to create performance management plan
- Understand the legal terms in technical aspects to bridge contractual gaps in contracts
- Ensure that technically & techno-commercially all contractual and projectgaps are closed
Deliver
| No | Performance Parameter | Measure |
| 1 | Technical Delivery Assurance | # of escalations resolved within TAT minimum process exception CSAT score count of met /not met against project delivery plans |
Required Experience:
Manager
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.