Trainee Technical Support
Job Location:
Monthly Salary:
Posted on:
6 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are looking for a Tech Support Apprentice to work with the end-users of our software and systems to provide technical support and assistance for their software technical problems.
RESPONSIBILITIES
Provide first-level technical support to internal and external users via email or ticketing systems.
Log track and escalate issues as needed ensuring timely resolution.
Troubleshoot and resolve basic software system or access-related issues.
Document known issues and resolutions for knowledge base enhancement.
Assist with setup installation and configuration of applications.
Coordinate with engineering or QA teams for unresolved bugs or defects.
Participate in shift operations including on-call support if required.
Contribute to improving support processes and customer satisfaction.
EDUCATION & REQUIREMENT
Educational Background - bachelors degree in computer science Information Technology or a related field from a reputed university.
Basic understanding of Linux system or any CRM system.
Flexibility to work in rotational shift.
Technical Aptitude Strong interest in IT applications and systems.
Problem-Solving Skills Ability to analyse problems and find solutions.
Communication Skills Good verbal and written communication skills.
Team Player Ability to work well in a team.
Attention to Detail Careful attention to detail.
Adaptability Willingness to learn new technologies.
DESIRED BEHAVIORS
Technically proficient knows role and has a solid familiarity with tasks and responsibilities.
A bias to action a willingness to jump right in with an emphasis on producing results.
Highly collaborative an affinity for solving complex problems through dialog with team members.
Curiosity always seeking the whys and hows in the interest of continuous learning and the mastery of a craft.
Innovation the courage to challenge prevailing assumptions and suggest better ways of doing things to achieve business value.
Comfortable with ambiguity can begin to explore and solve complex problems even when the problem and solution are not always well defined.
Display ethical character and competence - acts with integrity and intent is accountable for own actions behaves per the values. Act as a good citizen of Naviga
Disclaimer: This job description is only a summary of the typical functions of the job not an exhaustive or comprehensive list of all possible job responsibilities tasks and duties. Responsibilities tasks and duties of the jobholder might differ from those outlined in the job description and other duties as assigned might be required.
RESPONSIBILITIES
Provide first-level technical support to internal and external users via email or ticketing systems.
Log track and escalate issues as needed ensuring timely resolution.
Troubleshoot and resolve basic software system or access-related issues.
Document known issues and resolutions for knowledge base enhancement.
Assist with setup installation and configuration of applications.
Coordinate with engineering or QA teams for unresolved bugs or defects.
Participate in shift operations including on-call support if required.
Contribute to improving support processes and customer satisfaction.
EDUCATION & REQUIREMENT
Educational Background - bachelors degree in computer science Information Technology or a related field from a reputed university.
Basic understanding of Linux system or any CRM system.
Flexibility to work in rotational shift.
Technical Aptitude Strong interest in IT applications and systems.
Problem-Solving Skills Ability to analyse problems and find solutions.
Communication Skills Good verbal and written communication skills.
Team Player Ability to work well in a team.
Attention to Detail Careful attention to detail.
Adaptability Willingness to learn new technologies.
DESIRED BEHAVIORS
Technically proficient knows role and has a solid familiarity with tasks and responsibilities.
A bias to action a willingness to jump right in with an emphasis on producing results.
Highly collaborative an affinity for solving complex problems through dialog with team members.
Curiosity always seeking the whys and hows in the interest of continuous learning and the mastery of a craft.
Innovation the courage to challenge prevailing assumptions and suggest better ways of doing things to achieve business value.
Comfortable with ambiguity can begin to explore and solve complex problems even when the problem and solution are not always well defined.
Display ethical character and competence - acts with integrity and intent is accountable for own actions behaves per the values. Act as a good citizen of Naviga
Disclaimer: This job description is only a summary of the typical functions of the job not an exhaustive or comprehensive list of all possible job responsibilities tasks and duties. Responsibilities tasks and duties of the jobholder might differ from those outlined in the job description and other duties as assigned might be required.
Required Experience:
Intern
