Tools CoE Solution Architect

Key responsibilities

• Architecture and strategy
  • Define the enterprise observability and AIOps architecture: instrumentation telemetry pipelines data storage analytics and visualization across infrastructure applications and business services.
  • Develop a roadmap for automation and AIOps adoption including tooling choices integration patterns and operating model (NOC/SOC/SRE/DevOps).
• Solution design and integration
  • Lead solution design for monitoring logging tracing event management runbook automation and orchestration across data center cloud network and EUC towers.
  • Evaluate and integrate tools such as APM/observability platforms (Dynatrace New Relic AppDynamics ELK GrafanaSite24x7) ITSM/ITOM (ServiceNowManageEngine) automation/RPA/orchestration platforms and AIOps engines.
• AIOps and AI/MLdriven operations
  • Design and implement AIOps use cases: anomaly detection noise reduction event correlation rootcause analysis capacity forecasting and automated remediation.
  • Architect and optimize agentic / GenAI solutions (e.g. autonomous operations assistants runbook copilots) integrated with observability and ITSM platforms.
• Automation and orchestration
  • Define automation architecture for IT operations: task automation workflow orchestration infraascode CI/CD integrations and policydriven remedial actions.
  • Work with infra and app teams to identify highvalue automation candidates (recurring incidents manual runbooks) and design robust secure automation solutions
• Standards patterns and governance
  • Establish standards for telemetry (what to instrument log trace) alerting thresholds SLO/SLA monitoring and dashboard design to avoid alert fatigue and ensure actionable insights.
  • Create reusable reference architectures and patterns for observability automation and AIOps in different environments (onprem multicloud Kubernetes serverless).
• Presales stakeholder engagement and enablement
  • Support RFP/RFI responses and large transformation deals by crafting differentiated AIOps/observability/automation solutions and effort/cost estimates.
  • Present solutions to customers and internal stakeholders lead technical workshops and provide architectural guidance to delivery teams.
• Operational excellence and continuous improvement
  • Work with SRE/DevOps/Ops teams to use observability and AIOps insights to reduce MTTR improve reliability and lower operational toil.
  • Define and track KPIs for observability and automation (alert noise reduction autoresolved incidents coverage of telemetry adoption of automated workflows).

Required skills and experience

• Experience
  • Typically 812 years in IT operations infrastructure monitoring DevOps or related fields with 35 years in architecture/solution design focused on observability/automation/AIOps.
• Technical competencies
  • Strong handson experience with monitoring and observability tools (APM metrics logs traces: e.g. Dynatrace New Relic AppDynamics Prometheus ELK/Opensearch Grafana site 24x7).
  • Solid understanding of event management and AIOps platforms (e.g. OpsRamp BMC Splunk ServiceNow ITOM or equivalent) and how they integrate with ITSM and infra tools.
  • Knowledge of automation/orchestration technologies: runbook automation scripting (Python/PowerShell) workflow engines RPA where relevant and infraascode (Terraform Ansible etc.).
  • Consulting and Solution Design for customer requirements.
• Architecture and design skills
  • Ability to design scalable resilient and costeffective telemetry and automation architectures including data pipelines storage tiers and integration patterns.
  • Experience documenting architectures with diagrams reference models and standards and governing their adoption across teams.
• Soft skills
  • Strong communication skills able to explain complex technical concepts to both engineers and business stakeholders.
  • Presales and stakeholder management capability: leading workshops defending solutions and aligning proposals with business outcomes.

Education and certifications (indicative)

• Bachelors degree in Computer Science Information Technology Engineering or related discipline; a relevant Masters is a plus.
• Helpful certifications:
  • Cloud (AWS/Azure/GCP architect or ops)
  • ITIL/ITSM SRE/DevOps focused certs
  • Vendorspecific observability/AIOps tool certifications (Dynatrace Splunk ServiceNow ITOM etc.)

Required Experience:

Manager