Telecaller- Bangalore (Contractual)

At Flix we offer a dynamic techdriven environment with competitive pay and strong growth opportunities. As we expand in South Indiaone of the worlds fastestgrowing bus marketswere hiring motivated Customer Support Agent on a fixedterm (12month renewable) contract.

Key Highlights

• Location: Madiwala Lounge Bangalore
• Contract: 12month renewable contract targetdriven role
• Shifts: Nontraditional hours (we operate 24/7)
• Compensation: Fixed compensation

About the Role

• Customer Outreach: Make outbound calls to recent passengers to request and encourage feedback ratings.
• Inbound Support: Handle customer calls related to service queries technical issues and simple upsell opportunities.
• Rating Optimization: Clearly explain the value of feedback and quickly resolve minor concerns to boost positive scores.
• Reporting: Meet daily callvolume and conversion targets; submit concise daily and weekly performance reports.
• Collaboration: Work handinglove with the groundops team to escalate and resolve any ontrip issues.
• Documentation: Maintain accurate call logs and update customer interaction records in our CRM.

About You

• Experience: 13 year in telecalling customer support or backend operations.
• Languages: Fluent in English and Tamil/Telugu/Kannada.
• Skills:
• Strong verbal communication and persuasion skills
• Ability to multitask and adapt quickly in a fastpaced setting
• Comfort working rotating or nontraditional shifts
• Mindset: Targetoriented with a positive attitude toward feedback and continuous improvement.

What We Offer

• Join a young energetic team thats reshaping how India travels by bus
• Handson experience in a highvisibility metricsdriven role
• Opportunity to learn Flixs tech platform and customercentric processes

Why Join Flix

At Flix we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally we harness cutting-edge technology to make mobility smarter more sustainable and more affordable.

If youre looking for a place where you can drive change and redefine how millions of people travel Flix is the place where you can lead your journey!