Tele Collection Executive- Gurgaon (Sector-48)
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Job Summary
We are looking for dynamic and result-oriented Collection/Recovery Executives to join our team. The ideal candidate should have prior experience in tele-calling collections or recovery strong communication skills and the ability to negotiate effectively with customers to ensure timely payment recovery while maintaining a professional and customer-centric approach.
- Make outbound calls to customers for overdue payment recovery.
- Follow up with customers and negotiate payment commitments.
- Resolve customer queries related to outstanding dues in a professional manner.
- Maintain accurate call records and update collection remarks in the CRM/system.
- Achieve daily weekly and monthly collection targets.
- Ensure adherence to company policies compliance guidelines and collection processes.
- Build positive customer relationships while maintaining professionalism during recovery calls.
- Escalate unresolved cases as per the defined process.
- Coordinate with internal teams to ensure smooth resolution of customer issues.
- 6 months to 1 year of experience in collections recovery or tele-calling.
- Excellent verbal communication and negotiation skills.
- Strong customer handling and persuasion abilities.
- Basic computer knowledge and familiarity with CRM systems.
- Ability to work under pressure and meet collection targets.
- Good problem-solving and interpersonal skills.
- Positive attitude and willingness to learn.
- Minimum qualification: 12th Pass/Graduate (preferred).
- Experience in Banking NBFC FinTech BPO Collections or Recovery Process will be an added advantage.
- Immediate joiners will be preferred.
- 6 months to 1 year of experience in collections recovery or tele-calling.
- Excellent verbal communication and negotiation skills.
- Strong customer handling and persuasion abilities.
- Basic computer knowledge and familiarity with CRM systems.
- Ability to work under pressure and meet collection targets.
- Good problem-solving and interpersonal skills.
- Positive attitude and willingness to learn.
- Minimum qualification: 12th Pass/Graduate (preferred).
- Experience in Banking NBFC FinTech BPO Collections or Recovery Process will be an added advantage.
- Immediate joiners will be preferred.
Required Skills:
Required Skills 6 months to 1 year of experience in collections recovery or tele-calling. Excellent verbal communication and negotiation skills. Strong customer handling and persuasion abilities. Basic computer knowledge and familiarity with CRM systems. Ability to work under pressure and meet collection targets. Good problem-solving and interpersonal skills. Positive attitude and willingness to learn. Eligibility Minimum qualification: 12th Pass/Graduate (preferred). Experience in Banking NBFC FinTech BPO Collections or Recovery Process will be an added advantage. Immediate joiners will be preferred.
