Technical Writer

Company Overview

SailPoint is the leading AI-driven security platform providing the autonomous governance that best solves the needs of the modern enterprise. By harnessing the power of AI and machine learning SailPoint automates and streamlines the complexity of delivering the right access to the right identities and technology resources at the right time. Delivered at the scale our enterprise customers demand.

We are proud of our team and the culture we have built which has led to our employees voting us best places to work 15 years in a row.

The Role

Were looking for a self-starting detail-oriented Technical Writer to join our documentation team. We create documentation that supports system administrators implementers and business users as they use SailPoints suite of products to discover secure and manage their identities. The scope of our documentation includes initial setup system configuration and day-to-day operations. We also contribute to overall product usability by developing and editing clear and succinct in-app microcopy.To excel the position requires a person:

• Who is a self-starting and detail-oriented communicator capable of conveying complex technical concepts clearly to both technical and non-technical audiences.

• Who can proactively dig for answers research and experiment with unfamiliar SaaS subject matter to deliver accurate documentation.

• Who will thrive in a dynamic continuous delivery environment collaborating seamlessly with cross-functional teams including Engineering Product UX and QA.

• Who demonstrates a strong commitment to quality and iterative learning adapting quickly to Agile methodologies and changing timelines.

Responsibilities

• Coordination: Work closely with fellow Technical Writers Engineers and Project Managers to scope and complete tasks to meet delivery deadlines.

• Content Creation: Create and update user-friendly SaaS documentation in-app microcopy and release notes.

• Quality Assurance: Review documentation in line with the user interface to confirm accuracy user workflow and understanding of the instructions.

• Quality Assurance: Check documents for clear grammar style guide consistency and accuracy.

• Collaboration: Collaborate closely with other writers to edit shared content and integrate new content seamlessly.

The Path to Success (Milestones)

• 1-Month Milestones The Learning Phase:

• Onboard in your new role and get familiar with our products tooling and processes.

• Get to know your team and proactively start building positive relationships with stakeholders.

• Complete small writing tasks and peer reviews to understand and apply Connectivity documentation processes and standards.

• Prioritize your work to meet the dynamic timelines of product documentation written for continuous deployment.

• Leverage AI tools to accelerate the documentation creation and publishing process.

• 3-Month Milestones The Contribution Phase:

• Coordinate with engineering and PM teams on assignments ask clarifying questions and manage workload to meet scheduled delivery dates.

• Begin to understand your assigned connectors.

• Collaborate closely with other writers to edit shared content and integrate new content for cross-functional projects.

• Understand the business goals and how documentation requirements align with and contribute to these goals.

• 6-Month Milestones The Performance Phase:

• Be comfortable in your role and with day-to-day workload management.

• Document products and feature sets with diligence.

• Identify the information needs of a target audience then organize and develop technical documentation that addresses those needs.

• 1-Year Milestone Work Independently:

• Work independently on tasks and projects.

• Collaborate effectively with team members.

• Engage in a strong commitment to quality and iterative learning adapting quickly to Agile methodologies and changing timelines.

• Proactively dig for answers research and experiment with unfamiliar subject matter to deliver accurate documentation.

• Thrive in a dynamic continuous delivery environment collaborating with cross-functional teams including Engineering Product UX and QA.

Education & Qualifications

• Must Haves:

• Experience: 2 years of professional writing experience.

• Education: Degree in English Technical Writing or a related field or equivalent experience.

• Audience Focus: Experience writing content for both technical audiences such as IT administrators and non-technical audiences.

• Skills: Excellent verbal and written collaboration and communication skills with a proven ability to research and experiment with unfamiliar subject matter.

• Nice to Haves:

• SaaS Experience: Professional writing experience specifically on a SaaS product.

• Technical Skills: Familiarity with HTML/CSS for online delivery content strategy SEO and information architecture.

• Domain Knowledge: Understanding of identity management governance and compliance.

• Methodologies: Comfort following Agile methodologies and using issue tracking tools.

• Knowledge or experience of Markdown Cursor GitHub and JIRA.

Travel & Logistics

• Travel: Expected travel is minimal typically 010% as needed.

• Logistics: Pune hybrid.

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.