Technical Training Manager-Operations, AWS Infra Operations

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

AWS Data Center Operations is seeking an innovative customer-obsessed Technical Training Manager to own the development and implementation of a new Full-Time Training Team (FTT) for Data Center Operations. As the Technical Training Manager you will be responsible for leading a team of technical trainers to implement Data Center Operations initial training maintain lab equipment and ensure continuous improvement to the Data Center Operations training programs.

Key job responsibilities
- Lead a team of technical trainers
- Manage the training programs for Data Center Engineering Operations (DCEO) Data Center Operations (DCO) Infrastructure Delivery (ID) Decommissioning and Logistics
- Implement standardized training processes that adapt to audience needs
- Create and track performance metrics for training effectiveness
- Establish communication channels between Full Time Training Team (FTT) and stakeholders
- Drive innovation through AI technology and agile methodologies
- Support the design comprehensive learning materials including exercises tutorials and assessments
- Measure and report training program impact
- This job will be expected to travel approximately 25% of the time

A day in the life
Sitting within AWS Data Center Operations the Full-Time Training Team is responsible for implementing world-class training programs for the various Data Center Operations teams to include DCEO DCO ID Decom and Logistics.
Were continuously raising our performance bar as we strive to become Earths Best Employer. Youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 1 years of Microsoft Office products and applications experience
- 2 years of direct people management including performance management and employee development experience
- 4 years of training technical instruction or maintenance leadership capacity experience
- 4 years of conducting predictive and preventative maintenance procedures experience
- 4 years of repairing material handling equipment (MHE) automated conveyor systems or related mechanical/controls equipment experience
- 4 years of demonstrating safety standards experience
- Bachelors degree or equivalent or 2 years of Amazon RME (BB/3P) Full Time Exempt experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- 3 years of leading training technical instruction or maintenance operations programs at a regional or multi-site level experience
- 5 years of demonstrating safety standards experience
- Bachelors degree or equivalent or experience in curriculum development for international technical support organizations

- Experience managing training programs or teams across multiple sites or regions
- Experience with Learning Management Systems (LMS) administration and reporting
- Experience with technical writing curriculum development or instructional design
- Experience in project management
- Experience with data analysis and using metrics to drive program improvements
- Project Management Professional (PMP) certification or experience in project management
- Experience with instructional design curriculum architecture or training program development

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.