Enter a job title or keyword
Technical Support Executive – Voice
Job Location:
Monthly Salary:
Experience Required:
Posted:
24 October 2026 (6 hours ago)
Posted:
Application Deadline:
21 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Technical Support Executive Voice
Summary
We are seeking a dedicated Technical Support Executive to serve as the primary point of contact for our international clients via voice and chat this vital role you will be responsible for diagnosing semi-technical issues resolving customer queries efficiently and ensuring a high standard of service delivery. This position is crucial for maintaining client satisfaction and trust by providing prompt accurate and empathetic support to users facing technical challenges.
Responsibilities
- Deliver professional international voice and chat support while actively listening to customer concerns to identify root causes.
- Execute semi-technical troubleshooting procedures to resolve hardware software or connectivity issues effectively.
- Manage and document customer interactions with precision ensuring all case details are accurately recorded in the system.
- Communicate complex technical solutions clearly and concisely to non-technical users through strong verbal skills.
- Handle a high volume of customer inquiries with patience focusing on swift issue resolution and maintaining service quality standards.
- Utilize typing and documentation tools to create comprehensive records of support sessions and follow-up actions.
Requirements
Requirements:
- Possess a minimum of one year of relevant work experience in a customer-facing or technical support environment.
- Demonstrate strong active listening capabilities and a proven aptitude for logical problem-solving.
- Exhibit excellent verbal communication skills suitable for international voice and chat interactions.
- Maintain foundational technical knowledge to perform basic troubleshooting and guide users through solutions.
- Display proficiency in typing and maintaining accurate documentation of support activities.
- Show a dedicated focus on customer service excellence and the ability to de-escalate challenging situations.
Required Skills:
PRIMARY SKILLS International voice/chat support Semi-technical troubleshooting Customer query handling Verbal communication skills SECONDARY SKILLS Active listening and problem-solving Customer service and issue resolution Basic technical knowledge Typing and documentation skills
