Technical Support Engineer
Job Location:
Monthly Salary:
Posted on:
8 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are seeking a Technical Support Engineer to provide technical assistance to customers and resolve software and system-related issues. The ideal candidate should have knowledge of SQL and Python strong troubleshooting skills and the ability to work with cross-functional teams to ensure timely issue resolution.
Key Responsibilities
- Provide technical support to customers via email phone and ticketing systems.
- Troubleshoot software application and database-related issues.
- Write and execute SQL queries to investigate and resolve data issues.
- Use Python scripts to automate repetitive tasks and analyze logs or data.
- Monitor application performance and identify root causes of incidents.
- Collaborate with development and QA teams to resolve complex technical issues.
- Document issues solutions and troubleshooting procedures.
- Maintain service-level agreements (SLAs) and provide timely updates to customers.
- Assist with software deployments upgrades and system maintenance.
Required Skills
- Knowledge of SQL (MySQL PostgreSQL SQL Server or Oracle).
- Basic to intermediate Python programming.
- Strong troubleshooting and analytical skills.
- Understanding of databases and application support.
- Familiarity with Windows/Linux operating systems.
- Knowledge of REST APIs HTTP and networking fundamentals (DNS TCP/IP) is a plus.
- Experience with ticketing tools such as Jira ServiceNow or Zendesk.
- Excellent communication and customer service skills
Required Experience:
Manager
About Company
Explore SAI Group’s AI-powered retail solutions that enhance security, reduce loss, and improve store operations using advanced video analytics.
