Technical Support Engineer II

Dover is a diversified global manufacturer with annual revenue of over $8 billion. We deliver innovative equipment and components specialty systems consumable supplies software and digital solutions and support services through five operating segments: Engineered Products Clean Energy & Fueling Imaging & Identification Pumps & Process Solutions and Climate & Sustainable Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years our team of approximately 24000 employees takes an ownership mindset collaborating with customers to redefine whats possible. Headquartered in Downers Grove Illinois Dover trades on the New York Stock Exchange under DOV. Additional information is available at.

Position: Technical Support Engineer

Experience: 5-8 Years

Education: B.E

Location: Bangalore

Roles & Responsibilities:

• Diagnose isolate and/or resolve Level 2 technical software and Infrastructure issues
• Problem diagnosis root cause analysis (work with product development team) & corrective action
• Handle requests presented from any customer partner or site worldwide
• Respond to email requests received in accordance with service level agreements SOPs and performance metrics
• Generate Out of Production notifications
• Perform all required tasks in a timely professional manner and within service level objectives
• Provide responsive and effective solutions
• Provide recommendations for process improvement

Must have skills:

• The ideal candidate will have a degree in Computer Science or Electrical Engineering and/or a minimum 3 years experience in providing customer/technical support.
• Must have in-depth knowledge of various Microsoft Windows Operating systems
• Experience in Microsoft Azure and AWS cloud Infrastructure.
• Experience in providing contact center support Email through Ticketing system like Zendesk Salesforce etc.

• Experience in Deployment Troubleshooting SaaS Application logging and Monitoring.
• Exhibit above average reasoning ability by clearly defining problems analyzing data establishing facts drawing valid conclusions and appropriate resolutions
• Excellent oral and written communication skills(Must speak fluent English)
• Possesses strong customer relation skills
• Ability to prioritize appropriately and multi-task effectively
• Strong problem-solving analytical follow-up skills and detail oriented
• Strong team player
• Demonstrates flexibility
• Ability to work effectively under pressure in a fast-paced changing environment
• Hands-on experience in Troubleshooting Tools:

Monitoring Tool - Azure Monitoring Grafana Data Dog Azure Alerts
Database - MongoDB MySQL SQL server Elastic Search
Systems - Unix Linux Windows
Tools - Putty PyCharm WinSCP Word Excel (Advance Formulas)
Logs Analysis - Application Logs Application Insight Server Logs(AWS Azure) SQL Log

24*7 Rotational shift

We consider several job-related non-discriminatory factors when determining the pay rate for a position including but not limited to the positions responsibilities a candidates work experience a candidates education/training the positions location and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their qualified applicants will receive consideration for employment without discrimination on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.