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Technical Support Engineer ( Endpoint Security )
Job Location:
Monthly Salary:
Posted:
13 October 2026 (Yesterday)
Posted:
Application Deadline:
10 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job DescriptionJob DescriptionAt Arctic Wolf were not just navigating the cybersecurity landscape - were redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: weve earned recognition on the Forbes Cloud 100 CNBC Disruptor 50 Fortune Future 50 and Fortune Cyber 60 lists and we recently took home the 2024 CRN Products of the Year award. Were proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRNs Products of the Year award in the inaugural Security Operations Platform category. Join a company thats not only leading but also shaping the future of security operations.Our mission is simple: End Cyber Risk.Were looking for a Network and Technology Operations Analyst to be part of making this happen.Independently monitor and maintain operational health of sensors and scanners in customer environments.Troubleshoot endpoint agent installation and connectivity issues using documented procedures; escalate advanced issues as needed.Resolve cloud sensor configuration and communication problems with minimal guidance.Triage customer requests apply playbook-driven solutions and recommend improvements based on findings.Revise troubleshooting documentation or playbooks when gaps are identified.Investigate and interpret moderately complex technical issues to identify solutions.Interact effectively with customers and internal teams to ensure timely resolution of issues.Mentor new team members on processes and troubleshooting techniques.Participate in after-hours coverage rotation for urgent support needs.Attend training sessions to expand technical knowledge and improve job performance.Key SkillsNetworking fundamentals (DHCP DNS VLANs).Familiarity with Windows Linux and Mac operating systems.Basic virtualization experience (VMware Hyper-V).Cloud technologies (AWS Azure).Strong troubleshooting and communication skills.Ability to follow structured processes and contribute to improvements.Minimum QualificationsCurrently enrolled in or recently completed a degree in IT/Cybersecurity OR 2 years of IT industry experience.Demonstrated interest in networking or cybersecurity.Customer-facing experience in any capacity.Preferred QualificationsCompTIA Network or Security certification.Experience with deployment tools (GPO SCCM Intune Jamf).Familiarity with scripting (PowerShell Bash).Environment and Physical Demands
Position Overview and Objective
The Network and Technology Operations Analyst provides operational support for Arctic Wolfs security services by monitoring customer environments troubleshooting technical issues and ensuring the health of deployed solutions. This role demonstrates independence in resolving routine issues revising playbooks when gaps are identified and mentoring peers on basic troubleshooting. Analysts at this level also contribute recommendations for process improvements and continuously expand technical knowledge.
Primary Responsibilities and Duties
Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.
Requires ability to utilize technology related to using a keyboard verbal communication and work with device screens which require visual acuity.
If located in a company office often requires the mobility to physically navigate the space.
In the event of business travel mobility sufficient to utilize public and private transport and navigate to essential locations.
May include moving or lifting of 25 pounds or less (e.g. office chair reams of paper).
About Arctic WolfAt Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA (2021-2024) Best Places to Work USA (2021-2024) Great Place to Work Canada (2021-2024)Great Place to Work UK (2024) and Kununu Top Company Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 7000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.Our ValuesArctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.All wolves receive compelling compensation and benefits packages including:Equity for all employeesFlexible time off and paid volunteer daysRRSP and 401k matchTraining and career development programsComprehensive private benefits plan including medical mental health dental disability life and AD&D and value-added servicesRobust Employee Assistance Program (EAP) with mental health servicesFertility support and paid parental leaveOn-Camera Policy
To support a fair transparent and engaging interview experience candidates interviewing remotely are expected to be on camera during all video interviews.
Being on camera fosters authentic connection improves communication and allows for full engagement from both candidates and interviewers.
We understand that technical bandwidth or location-related challenges may occasionally prevent video use. If this applies candidates are required to notify us in advance so we can explore appropriate accommodations.Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race colour religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make ourentire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing Security RequirementsConducts duties and responsibilities in accordance with AWNs Information Security policies standards processes and controls to protect the confidentiality integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).Background checks are required for this position.This position may require access to information protected under U.S. export control laws and regulations including the Export AdministrationRegulations (EAR). Please note that if applicable an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.- Additional Job DescriptionAdditional Job Description
Required Experience:
IC
About Company
Arctic Wolf delivers dynamic, 24x7 AI-driven cybersecurity protection tailored to the needs of your organization. Ready to boost your cyber resilience?
