Technical Support & Document Processing Specialist

This is a remote position.

We are looking for a Technical Support & Document Processing Specialist to support our platform operations. The role combines application/technical support document validation data quality exception handling and customer support.

• Provide technical and application support and troubleshoot client-reported issues.
  

• Review and validate POs invoices and other business documents processed through an OCR/AI platform.
  

• Identify and resolve data extraction product mapping and document-processing exceptions.
  

• Create and maintain document templates and customer-specific configurations.
  

• Perform basic smoke/sanity testing after platform updates.
  

• Monitor processing queues identify recurring issues and escalate them to relevant teams.
  

• Manage tickets incidents and escalations using Jira or similar tools.
  

• Maintain clear documentation and communicate effectively with customers and internal teams.
  

• 36 years of experience in Technical Support Application Support Product Support or similar roles.
  

• Strong troubleshooting analytical and problem-solving skills.
  

• Excellent attention to detail and data accuracy.
  

• Understanding of POs invoices SKUs/products and ERP workflows.
  

• Familiarity with Odoo SAP NetSuite or similar ERP systems.
  

• Good written and verbal communication skills.
  

• Ability to work independently and manage multiple priorities.
  

Jira SQL Linux AWS/Azure Jenkins Postman New Relic/Datadog Salesforce MS Office 365

• Experience with OCR/AI-based document processing
  

• Hands-on experience with Odoo
  

• Experience with document templates data validation or SaaS platforms.
  

• Exposure to paper/packaging or similar industries.
  

Note: This is a hybrid Technical Support Document Processing role and is not a pure System Administration/Infrastructure position.