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Technical Service Delivery Manager
Job Location:
Monthly Salary:
Posted:
10 August 2026 (12 hours ago)
Posted:
Application Deadline:
7 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at . Mandatory Skills: Delivery Management. Experience: 8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Job Description
Location-Pune
PFB JD for Technical Service Delivery Manager role
Roles & Responsibilities:
- Oversee day-to-day operations of Datacentre support teams including Wintel Linux Backup and Storage tracks.
- Closely work with Team Leads and Senior SMEs for validating Cloud and Infrastructure Support.
- Drive solution validation with the help of Tower Leads across Cloud and Infrastructure services such as ADDatacentre Cloud Wintel Tools Security etc.
- Identify key learnings from past executions and propose required mitigations in the new bids.
- Ensure compliance with SLAs and KPIs maintaining 100% adherence to service quality standards.
- Conduct regular service reviews including Monthly Service Reviews (MSR).
- Track operational metrics risk indicators and compliance data for informed decision-making.
- Identify operational and contractual risks during bid stages and propose mitigation options.
- Collaborate with multiple stakeholders to mitigate identified risks and effectively manage the discussions.
- Collaborate with Finance Legal Quality HR and other functions as and when needed to resolve risks.
- End to end ownership of risk register management logging risks tracking follow-up escalation as per escalation matrix and closure.
Skills Required:
- 810 years of experience in IT service delivery preferably in core application support management.
- Should have 15 years of IT experience.
- Must have 8 years of experience in CIS Cloud and Infrastructurewith AI exposure
- Good insight into Datacentre tracks and technology such as Windows Server Hyper-V HCI Storage VMware AD Unix AzureCloud Wintel Tools Security etc.
- Good knowledge of Datacentre Hardware & Software sizing and effort sizing
- Good Communication skills able to articulate key messages very clearly.
- Strong analytical and problem-solving skills.
- Strong in Risk management using excel spreadsheets.
- Good understanding of SLA/KPI framework and finance.
Required Experience:
Manager
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
