Technical Product Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We are seeking an experienced Technical Product Manager to lead the strategy development and management of a portfolio of web-based products for American Express Global Business Travel (GBT). This role requires strong collaboration across engineering invent operations and business collaborators to deliver scalable digital experiences that support clients vendors and internal business partners. The ideal candidate combines technical understanding with strong relationship management skills and experience working in Agile environments.

What Youll Do

As a Technical Product Manager on this team your work will span the full product lifecycle. You may contribute to platform-wide roadmap planning own discrete product areas or lead specific initiatives the shape of the role reflects the platforms scale and where you can add the most value.

• Contribute to product strategy and planning helping define priorities that balance platform health client impact and long-term capability growth.

• Lead the delivery of product initiatives end-to-end from discovery and requirements gathering through build launch and iteration.

• Translate technical and business requirements into clear actionable user stories and product specifications for engineering teams.

• Manage product backlogs sprint planning and prioritization within an Agile/Scrum environment.

• Partner closely with engineering architecture and operations teams to ensure solutions are performant reliable and built to grow.

• Lead integration projects for new clients or vendors from requirements and customization through to deployment ensuring a seamless onboarding experience.

• Work across both client-facing product initiatives and internal platform development adapting your approach to the audience and context.

• Maintain rigorous standards for data security compliance and platform governance in line with company policies.

• Build strong relationships with internal stakeholders external vendors and operational support teams to drive efficient issue resolution and continuous alignment.

• Identify and lead opportunities to automate modernize or streamline platform capabilities including the thoughtful application of AI and emerging technologies.

• Define track and report on product performance metrics and KPIs using data to guide decisions and communicate progress.

• Create and maintain comprehensive product documentation process guides and integration specifications.

• Coordinate cross-functional initiatives across multiple teams ensuring alignment with broader platform and business strategy.

What Were Looking For

Experience

• 5 years of experience in technical product management with a strong record of delivering results on large-scale high-availability platforms.

• Experience across one or more of the following domains: real-time transaction processing data services and integrations API management or enterprise platform development.

• 3 years of experience working in the business travel industry with a solid understanding of travel processes and data.

• A solid history of leading cross-functional teams and driving engagement across engineering operations and business stakeholders.

• 3 years of client-facing or external partner engagement experience.

• Hands-on experience in Agile/Scrum environments including tools such as JIRA for backlog and sprint management.

• Experience with product lifecycle management across both internal platform products and externally facing client solutions.

Skills & Capabilities

• Comfortable operating in technical depth you can discuss system architecture integration patterns and data flows with engineering teams and hold your own.

• Strong ability to translate complex technical and business requirements into clear product specifications and communicate them effectively to both engineering and non-technical audiences.

• Confident working with APIs data delivery methods (e.g. REST APIs flat files event streams real-time feeds) and modern integration patterns.

• Analytical mindset with the ability to interrogate large data sets and coordinate issue resolution across multiple teams and systems.

• Excellent stakeholder management and relationship-building skills at all organizational levels.

• A genuine drive to innovate you look for ways to automate legacy processes apply new technologies and improve user experience not just maintain the status quo.

• Clear concise communication skills written and verbal with the ability to adapt your message for different audiences.

• Experience defining and supervising product performance metrics and using data to guide decisions.

• Ability to manage competing priorities stay calm under pressure and thrive in a fast-paced ambitious environment.

Key Skills

• Technical Product Management

• Agile / Scrum

• API & Integration Management

• Real-Time & High-Availability Systems

• Enterprise Platform Development

• Stakeholder & Relationship Management

• Backlog Prioritization & Sprint Planning

• Cross-Functional Leadership

• Data-Driven Decision Making

• AI & Process Automation

• Security & Compliance Awareness

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!