Technical Partner Success Manager

ConnectWise is an industry and Global leading software company with over 3000 colleagues in North America EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers our suite helps over 45000 of our partners manage their businesses better sell more efficiently automate service delivery and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections our colleagues and our community. And we accept all kinds.

Game-changers innovators culture-loversand humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills giving you the choice of how YOU make a difference.

Curious Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary:

ThePartner Success Manageris responsible forleveraging deep business and industry knowledgeto helppartnersaccelerate business value and their ROI with in partnership withcross functionaltoincrease value retention partner satisfaction and ultimately the expansion of the ConnectWise footprint bymaintainingstrong relationships with partners.

Essential Duties & Responsibilities:

• Provides support tocross functional team with a high attention to detail

• Researches analyzes and documentsfindings

• May coach review and/ordelegate worktoother team members

• Ensures that partners receive maximum value from their investments in the ConnectWise platform utilizingall oftheir licenses identifying new opportunities and collaborating with other ConnectWise stakeholders to ensure adoption and a successful renewal

• Proposessolutions to partner problems based on the ConnectWise platform and deep understanding of the partners business

• Developsan understanding of typical business challenges faced by partners and common objectives toappropriately map ConnectWise platform features and associated business benefits to address theirneeds

• Actsas an escalation point to drive resolution in a timely proactive manner

• Travelsto partner locations and IT Nationevents

• Helpscreate scalable playbooks and process around partner interactions and profiles that can be used across the entire PSM team

• Identifiesprocesses to facilitate cross-functionalcommunication prioritization and visibility forrequests and escalations

Knowledge Skills and/or Abilities Required:

• Ability to managelargeprojects and processes independently with limited supervision

• Recognized subject matter expertofindustry standards

• Ability to situationally adapt and understand new technology/processes as perpartnerrequirements

• Strong knowledge of business processescross-functionally

• Ability to quickly grasp and distinctly explain technological and business concepts

• Strong knowledge of the IT Service Provider market and business

• Technical acumen and business management skills

Educational/Vocational/Previous Experience Recommendations:

• Bachelors degree required in related field or equivalent business experience

• 6years of relevant experience

• Preferred: Master of Business Administration (MBA)

• Preferred:5 years in SaaS industry

ConnectWise is an Equal Opportunity Employer dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race ethnicity color religion age sex (including pregnancy) sexual orientation gender gender identity or expression ancestry national origin citizenship status physical or mental disability genetic information military/veteran status marital status familial or parental status or any other characteristic or status protected by applicable federal state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process please contact us at or 1-.