Technical Lead Workday Platform

Be the one building AI-powered experiences where they matter most.

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

Technical Lead -Workday Platform

We are seeking a highly skilled Technical Lead -Workday Platform to join our global Workday Platform team. This role will primarily focus on Workday Integrations and Reporting supporting enterprise-wide HR and Finance processes across multiple business functions including Human Resources Payroll Employee Experience Procure-to-Pay (P2P) Invoice-to-Cash (I2C) and Record-to-Report (R2R).

The ideal candidate brings deep technical expertise in Workday integrations reporting and platform development combined with strong stakeholder engagement skills and a commitment to governance standardization and continuous improvement. This role will partner closely with business HR Finance and IT teams to design build support and optimize Workday solutions while contributing to the ongoing evolution of the Workday platform.

Key Responsibilities

Workday Integrations Development

• Design develop test deploy and support Workday integrations using:

• Workday Studio

• Core Connectors

• Enterprise Interface Builder (EIB)

• Reports-as-a-Service (RaaS)

• Workday Web Services (SOAP/REST APIs)

• Develop and maintain inbound and outbound integrations across Workday Payroll Finance Benefits Identity Management and third-party applications.

• Configure and manage Integration System Users (ISUs) integration security authentication methods and middleware connectivity.

• Monitor integration performance troubleshoot production issues and implement scalable solutions aligned with enterprise standards.

• Drive integration lifecycle activities including requirements gathering design development testing deployment and ongoing support.

Workday Reporting & Analytics

• Design and develop Advanced Matrix BIRT and operational reporting solutions to support business and operational requirements.

• Build dashboards scheduled report deliveries and self-service reporting capabilities for HR Finance Payroll and leadership stakeholders.

• Develop and maintain calculated fields and reporting frameworks that support enterprise reporting standards.

• Optimize report performance usability and data quality while ensuring governance and consistency.

HCM & Financials Platform Support

• Partner with business stakeholders supporting HCM and Financials business processes.

• Contribute to initiatives supporting Procure-to-Pay Invoice-to-Cash and Record-to-Report business functions.

• Collaborate with Finance teams to expand and support Workday Financials capabilities including Financial Data Model (FDM) structures and reporting requirements.

• Assist with financial process automation reporting enhancements and integrations supporting procurement and financial operations.

Platform Governance & Best Practices

• Promote platform governance through documentation standardization naming conventions reference ID management and reusable design patterns.

• Maintain technical documentation for integrations reports data mappings and support processes.

• Apply enterprise best practices for security data governance audit readiness and operational support.

• Support ownership and accountability models through dedicated ISUs and integration governance frameworks.

Workday Release & Continuous Improvement

• Participate in Workday bi-annual release activities including:

• Release note reviews

• Preview tenant testing

• Regression testing

• Evaluation of automatically enabled and opt-in features

• Assess impacts to integrations reports and business processes and coordinate implementation plans.

• Identify opportunities to improve platform efficiency automation and user experience.

Collaboration & Stakeholder Engagement

• Partner with HR Finance Payroll Employee Experience IT and business stakeholders to gather requirements and deliver technical solutions.

• Participate in cross-functional project teams supporting new implementations enhancements and transformation initiatives.

• Collaborate effectively with global teams across APAC EMEA and North America.

• Support flexible collaboration models to accommodate global stakeholder engagement.

Mentorship & Knowledge Sharing

• Mentor junior developers analysts and operational teams on Workday integrations reporting calculated fields and platform best practices.

• Support knowledge transfer initiatives and promote self-service reporting capabilities within business functions.

• Contribute to team capability development through training documentation and peer coaching.

Innovation & Productivity

• Leverage modern productivity and AI-enabled tools to improve planning analysis testing documentation and operational efficiency.

• Participate in continuous learning and evaluation of emerging Workday technologies testing tools and platform capabilities.

Required Qualifications

• 8 years of Workday experience with strong emphasis on technical development.

• Proven hands-on expertise with:

• Workday Studio

• Core Connectors

• EIBs

• RaaS

• Workday Web Services (SOAP/REST)

• Middleware integrations

• ISU management

• Strong experience developing and supporting Workday reporting solutions including:

• Advanced Reports

• Matrix Reports

• BIRT Reports

• Dashboards and scheduled reporting

• Experience supporting full project lifecycles including requirements gathering design development testing deployment and support.

• Strong stakeholder management and communication skills across HR Finance Payroll and IT organizations.

• Experience working within Agile delivery environments and Jira-based project management processes.

• Demonstrated commitment to documentation governance and operational excellence.

Preferred Qualifications

• Exposure to Workday Financials including Financial Data Model (FDM) concepts and financial reporting requirements.

• Experience supporting Procure-to-Pay Invoice-to-Cash or Record-to-Report business processes.

• Familiarity with Workday Security concepts including role-based and user-based security groups.

• Exposure to Prism Analytics Composite Reports Kainos Testmo or other testing and automation platforms.

• Workday certifications in Integrations Reporting HCM or Financials.

• Experience leveraging AI-enabled productivity tools such as ChatGPT Enterprise Claude NotebookLM or similar technologies.

Success Profile

The successful candidate will be a technically strong Workday professional who can quickly contribute across integrations and reporting while partnering effectively with global stakeholders. They will demonstrate strong ownership collaboration documentation discipline and a continuous learning mindset while helping advance the organizations Workday HCM and Financials platform capabilities.

Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

Stay Connected

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Employee Referral

If a Genesys employee referred you please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.