Technical Lead, Support Engineering
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Job Summary
- Noida
- Remote
About the Role
We are looking for a Technical Lead to join our Global Operations & Engineering Team in Noida. You will work on scalable backend systems client apps and operational reliability solving challenging problems and ensuring smooth experiences for millions of users.
Responsibilities:
- Provide technical leadership to developers on support-related tasks/issues
- Manage local and remote developer teams within the region
- Responsible for bug fixes in the production applications and verify resolution
- Feature development SDK updates code enhancement refactoring and review
- Write unit and integration tests
- Customer discussions requirements analysis and testing support
- Deploy builds to test and different environments
- Participate in status meetings with team members and if required with clients or other stakeholders
- Maintain effective communication and a healthy relationship with internal project leads team members manager and clients
- Provides estimates for the tasks
- Work with Accedo cross-functional teams to manage third-line fixes
- End-to-end ticket/issue management from generation through to closure whenever necessary
- Review fixes from juniors or global engineers
- Coaching and management of junior level and arranging frequent training and sharing learnings with the group
- Provide proactive suggestions and improvements for clients process and services
- Develop and update documentation confluence and SOP for development-related tasks and activities
- Creative and provide proactive suggestions for development tools processes documentation upsells and improvements
- Ongoing documentation of the work being done and knowledge transfer.
Required Experience:
IC
About Company
About the company At Accedo, we believe great video experiences have the power to connect, inspire, and entertain millions of people around the world. As a global provider of award-winning software and services, we partner with leading media companies to shape the future of video stre ... View more
