Technical Lead
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Job Summary
Wipro Limited is an Indian multinational technology company based in Bengaluru. It provides information technology consulting and business process services and is one of Indias Big Six IT services companies. Wipros services include cloud computing computer security digital transformation artificial intelligence robotics data analytics and other technologies.
Role :
As a Senior Oracle Cloud Technical Lead you will be the highest technical escalation point for support projects (AMS). You will lead the offshore/onsite support team ensure adherence to SLAs provide technical solutions for production issues and manage complex integrations. This role requires deep expertise in Oracle Fusion Applications (ERP/HCM/SCM) Oracle Integration Cloud (OIC) and PaaS extensions to drive production stability and continuous improvements.
Experience- 15 years : Fusion: 7-8 years Mini exp.
Roles and Responsibilies :
| Production Support & Incident Management: Act as L3 support for critical incidents performance bottlenecks and complex issues providing root cause analysis (RCA) and permanent fixes. |
| Technical Leadership: Lead mentor and guide a technical team (onshore/offshore) in support activities code reviews and adherence to coding standards. |
| Cloud Technical support: Support maintain and enhance integrations using Oracle Integration Cloud (OIC) REST/SOAP services BI OTBI reports VBCS and PaaS extensions. |
| Client Management: Act as a technical advisor to stakeholders presenting RCA for critical issues and proposing improvements. |
| Security & Compliance: Oversee Oracle Cloud security roles User management and compliance standards (SOX/Audit readiness) |
| Mandatory Technical Skills |
| Oracle Cloud Application Expertise: 8 years of hands-on experience with Oracle Fusion Cloud (ERP/SCM/HCM) support. |
| Oracle Integration Cloud (OIC): Strong experience in developing debugging and managing integrations (REST SOAP JSON XML). |
| Database & Reporting: Advanced SQL/PLSQL BIP (BI Publisher) and OTBI (Oracle Transactional Business Intelligence). |
| Extensions & Tools: Experience in PaaS extensions VBCS (Visual Builder Cloud Service) and APEX. |
| Data Loading Tools: Proficiency in HDL (HCM Data Loader) and FBDI (File Based Data Import). |
| Preferred Skills |
| Support Experience: Experience with AMS (Application Management Services) / Production Support models. |
| Automation: Experience in scripting (Python/Bash) or automation tools. |
| Soft Skills |
| Strong analytical and problem-solving skills to manage high-pressure critical incidents. |
| Ability to work in a client-facing offshore-onsite model. |
| Mature approach to conflict resolution and stakeholder management. |
| Strong Communication skills |
