Team Lead Student Services

JOBDESCRIPTION

JobTitle

Team Leader

Date

15-November-2023

Function

Student Support

JDwrittenby

Associate Manager

ReportingTo

Manager

JDApprovedby

Student Support and Administration Manager

Brand

LCCA

WorkLocation

Hyderabad

About Gus Education India (GEI)

GUS Education India (GEI) is the education arm of Global University Systems a leading Global Education conglomerate. Established in 2017 GEI boasts a portfolio of over 35 Institutions and collaborates with prestigious universities and institutions worldwide offering educational services that enhance their operations and impact.

Nature of The Job

This role holds the level 2 position in organization hierarchy reporting to a Manager in GEI and works closely with the Associate Director UK Partnerships & Compliance INUNI and ensures constant alignment of group compliance policy and processes. The incumbent will be responsible for supporting the USA Visa Interviews for prospective students who have been sourced through INUNI teams.

JobPurpose

As a Team Leader within the Student Support department the primary responsibility is to oversee and coordinate the various activities related to student support ensuring the smooth operation of processes and leading a team to provide exceptional service to students and academic staff. The Team Leader will act as a point of contact for both students and staff fostering a positive and supportive environment.

Organizational Structure

Key Accountability

Actions

Planning and organizing

• Within the framework of LCCA work plans and instructions of onshore Relationship Manager the job holder needs to perform weekly/ daily planning of student support and contribute to the implementation of the business goals of the Team.
• Ensure targets for the team are met regularly.

Student Support

• Act as a primary point of contact for students handling inquiries through phone email and one-on-one meetings.
• Support the academic team by facilitating communication between students academic staff and other stakeholders.
• Ensure timely communication of assessment dates feedback and grades to students.

Student Progression and Retention

• Monitor student progression and retention keeping tracking sheets updated.
• Maintain accurate records of students performance in the database.
• Ensure the Virtual Learning Environment is up to date with relevant information.

Attendance Management

• Oversee the creation and maintenance of attendance records.
• Monitor and update students attendance addressing poor attendance through warning emails and reports.
• Generate attendance reports when required.

Key internal relationships

• The job holder establishes supports and further develops cooperation and communication with GEI internal partners/stakeholders (Relationship Manager Transitions team HR etc.) to build relationships of mutual trust ensure cohesive approach and internal efficiencies & effectiveness.

Data Management and Input

• Coordinate administrative duties related to student and academic administration.
• Oversee tasks such as filing recording data management and other ad-hoc administrative responsibilities.

Desired Profile

Qualification

• Graduate in any discipline

Skills

• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.
• Student support involve documentation and data management being meticulous and accurate is essential to prevent errors and ensure compliance.
• Ability to multitask and meet the work deadlines.
• Understanding and respecting different multi-cultural backgrounds is crucial to ensure fair and unbiased support to students from multi-cultural backgrounds

Relevant

Experience

• 3-5 Years of experience as a team leader.
• 9 years of overall experience
• Strong understanding of UKVI financial aid.

Benefits

• At GUS Education India GEI we truly believe that diverse culture backgrounds and experiences drive innovation.
• This role is a full-time position with a competitive salary and benefits package.
• The company offers comprehensive medical insurance to its employees which includes hospitalization accidental insurance term insurance and Gratuity which is over and above the compensation.
• To make the daily commute easier safer and less stressful the company provides cab facilities to its employees to and from the workplace within 30 kilometers radius.
• The company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well-being is offered which include 5 days of medical leave 5 days of casual leave 24 days of earned leave 1 day of Happiness Leave apart from 10 days of statutory leave totalling to 45 days time off in a year.