Support Specialist

PRIMARY RESPONSIBILITIES: (these tasks include but are not limited to)

• Provide Tier 1 technical help and solutions tocustomers via phone calls and emails.
• Deliver exceptional Customer Experience in each supportinteraction.
• Troubleshoot product compatibility inquiries.
• Document all customer contact information technicalissues and requests in systems.
• Ensure 80% 1st call resolution for customerinteractions.
• Work with internal and external customers to provide technicalsupport.
• Capture product quality data to support quality investigations.

EDUCATION AND EXPERIENCE

• Some college or a relevant combination of experience and education
• 1-2 years proven customer service experience ideally in thetelecom high-tech or consumer electronics industries
• Telephony (hardline softphone or mobile phone) experience a plus!
• Ability to effectively communicate technicalinformation to non-technical audience
• Ability to work with diverse customer types
• Experienced and effective in conflict resolution andrelationship management
• Proficiency with Microsoft Office applications
• Excellent communication skills both verbal andwritten

SKILLS AND KNOWLEDGE

• Results oriented
• Self-starter
• Energetic
• Entrepreneurial individual placing primary focus on thedepartmental goals and objectives
• Has a clear defined vision of the future andunderstands where the business is headed
• Proficient in Microsoft applications
• Works well with others in a team oriented environment
• Creative logical analytical person willing to try newapproaches required by the company and the marketplace
• Capable of determining the effectiveness of an approachand able to make the appropriate adjustment to achieve maximum results
• Independent decision-making: resourceful; good problem solving;ability to think fastwhile on a call with a customer; ability tobalance the immediate need with the big/ longer term picture.
• Customer Focused: Ability to develop strong relationshipswith customers and create Jabra brand awareness

Equal Opportunity Employer

GN Audio/Jabra makes life sound better by developing intelligent sound solutions that transform lives through the power of sound enabling you to hear more do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets and earbuds are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. Jabra is part of the GN group which operates in more than 90 countries across the world. Founded in 1869 GN group today has more than 6000 an EEO Employer and does not discriminate in employment on the basis of race color religion gender national origin or ancestry age disability veteran status military service sexual orientation genetic information or gender identity.

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