Support Engineer, EPR PayOnBehalf

We want to be the place where our customers can find discover and buy anything online! Whatever our customers tell us they want we will find the means to doing so we will create the most customer-centric company in the universe a company that customers from all over the globe will recognize value and trust for both our products and our service. With your help will continue to enable people to discover new worlds and create change in a meaningful and lasting way.

We are looking for experienced support Engineers who can lead support activities for seller compliance in delivering high quality software solutions to support variety of customer use cases and are scalable to handle amazon volume.

Key job responsibilities
The SE role in the EPR Pay-on-behalf team is responsible for working with Tech and Non-Tech stakeholders to ensure smooth and on-time publication of EPR Reports and on-time EPR Remit declarations for EU Sellers. The SE is expected to learn the technologies and use the tools required to perform data processing like: Cradle SQL Ratchit Quicksight AWS technologies like: Lambda SQS SNS Dynamo DB S3 Cloudwatch. Over the past 2 years we have seen a 50% YOY seller growth and the SE should be invested to automate the manual processes associated with monthly cycles. The SE will be owning the process of driving discussions with PMT and other stakeholders to generate and maintain the metrics and work with SDM to build script and tools for test infrastructure and troubleshooting the bugs reported.

In addition the SE will maintain the pipelines to keep it healthy and drive other core support engineering initiatives.

- 2 years of software development or 2 years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow

- Knowledge of web services distributed systems and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services XML JSON

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