Supervisor, Customer Onboarding
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Monthly Salary:
Posted:
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Job Summary
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Principal Duties & Responsibilities
Responsibility for the daily running of the CS team i.e. to ensure that personnel are
working to their full potential that work is evenly distributed among staff to ensure the
systems are being utilised correctly and to the maximum to ensure that calls and customers
are being dealt with appropriately.
To ensure that all customers receive the highest level of customer service and
departmental standards remain high.
Observe and evaluate the teams performance and offer assistance/ support to All CS staff
and Team leaders.
Ensure all members of staff are up to date and fully trained on all new guidelines / SOPs
and technological changes.
Conduct regular CS meetings to discuss the general running of the department.
Identify areas where change may be required and implement the change if appropriate
Responsible for recruitment and Training of all new Personnel to the department
Ensure that regular individual Feedback sessions are carried out to evaluate performance
of all Team members.
Hold regular meetings with CS Team leaders to ensure continued staff development.
Conduct and document annual Appraisals with all staff.
The above statements are intended to describe the general nature and level of work being
performed by people assigned to this classification. They are not to be construed as an
exhaustive list of all responsibilities duties and skills required of personnel so classified. All
personnel may be required to perform duties outside of their normal responsibilities from
time to time as needed.
Candidate Requirements Essential Criteria
Knowledge & Skills:
Able to follow procedures & instructions
Able to take on projects at the request of management
Able to provide relevant information on request
Good communication skills verbally & written
Personal Attributes and Disposition:
Ability to work as part of a team and independently
Have excellent interpersonal skills
Self motivated
Remains Calm under pressure
Flexible attitude for working shifts and last minute coverage
High attention to detail
Uses own initiative
Able to prioritise workload
Friendly & polite
Dependable reliable and trustworthy
.
Bachelors degree in business administration operations management customer service or a related field or equivalent experience required.3 years of experience in customer onboarding account setup customer operations data management or a related field than 2 years of experience in a management capacity in customer experience customer service management or equivalent preferred.Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeCencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.
The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Required Experience:
Manager
About Company
Discover how Cencora delivers innovative cell and gene therapy solutions, enhancing patient access, affordability, and connectivity across treatment journeys.
