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Staff Engineer, Global System Support
Job Location:
Monthly Salary:
Posted:
21 May 2026 (30+ days ago)
Posted:
Application Deadline:
24 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
Description
Enphase Energy is a global energy technology company and a leading provider of solar battery and electric vehicle charging products. Founded in 2006 our innovative microinverter technology revolutionized solar power making it a safer more reliable and scalable energy source. Today the Enphase Energy System enables users to make use save and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world with more than 80 million products shipped across 160 countries.
Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!
This role at Enphase requires working onsite on all 5 days a week.
About the role
TheGlobal System SupportCentre iscentral point of Engineering Support contact for all regional Customer Support teams to resolve the system related issues in the field.
As a Staff Engineer in the Global System Support Centre you serve as the central escalation point between Field Support and Engineering teams diagnosing and resolving complex field issues across Enphase Energys residential solar and storage ecosystem. Supporting products from NPI through EOL you help ensure our solutions meet the highest quality and reliability standards in the industry.
Key Responsibilities
System-Level Field Support
- Act as the technical owner for critical customer and field-reported issues.
- Provide end-to-end system-level diagnostics and guidance to field and support teams to rapidly contain and resolve issues.
Root Cause Analysis & Deep Diagnostics
- Perform in-depth root cause analysis of complex systems and embedded software behavior using logs telemetry and field data.
- Identify systemic weaknesses across hardware firmware and cloud interactions.
Product Quality & Continuous Improvement
- Partner closely with Product Line Management (PLM) R&D and Quality teams to drive resolutions for field issues
Escalation Management
- Take ownership and drive executive-level escalations to resolution.
- Coordinate cross-functionally with engineering data science and field service teams to ensure timely and effective resolution for field issues.
Fleet-Wide Containment & Automation
- Collaborate with the Data Science team to detect fleet-wide trends and emerging issues.
- Design and deploy fleet-wide containment strategies including proactive fixes.
- Develop scripts and automation tools to enable scalable preventive system-level issue containment.
Documentation & Knowledge Sharing
- Create and maintain high-quality troubleshooting guides technical memos and Confluence documentation.
- Actively upskill global field and support teams by sharing best practices and deep technical insights.
Who you are and what you bring:
- B.E/ in Electrical engineering with 8 years of experience or M.E/ in Electrical engineering with 6 years of experience or Ph.D in Electrical engineering with 2 years of experience.
- Knowledge of solar energy storage Power Electronicdevicesand Embedded systems
- Excellent verbal and written communication skills including information consolidation andpresentation
- Should have a can-do attitude and be a team player in a cross-functionalenvironment
- Proactive flexible and innovative mindset with analytical problem-solving skills demonstrating strongownership
- Highly organized able to multi-task the ability to work individually within a team and with othergroups
Required Experience:
Staff IC
About Company
Enphase is a global energy management technology company that provides residential and commercial solar plus storage solutions. We manufacture solutions spanning solar generation, energy storage, and web-based monitoring and control.
