Sr. Technical Program Manager, EU INTech DEX Delivery Speed Tech

Picture this: Youre about to lead the team that decides whether a customer in London gets their package tomorrow or next week whether a family in Madrid pays 5 or 15 for delivery and whether someone in Luxembourg receives three boxes or one perfectly consolidated package. Were looking for an L6 Sr. Technical program Manager to join our Delivery Experience (DEX) team think of it as mission control for Amazon EUs delivery operations where your decisions ripple across millions of doorsteps every single day. Youll be the strategic mastermind behind our vision of high-speed low-cost delivery for all EU customers juggling the exciting challenge of making deliveries faster while simultaneously making them cheaper (yes we know that sounds like magic but thats why we need you!). This isnt just any Sr. TPM role youre getting a front-row seat with the STeam driving Stores biggest bets in EU and basically becoming the person everyone turns to when they ask how do we crack the customer delivery experience Based in Bengaluru youll be working on problems so complex and impactful that your morning coffee conversations will involve optimizing networks across entire countries. Ready to turn delivery from a logistics challenge into a customer superpower

You understand that a successful program needs to solve meaningful problems for our customers for our business and for our technology. You will work with engineers designers and our business teams to build a global marketplace product that expedites Amazons expansion worldwide.

You are a good fit if:
- You can raise the bar on customer-obsessed thinking at a global scale.
- You are strategic thinker with a strong focus on delivery on strategy and tech
- You communicate your ideas boldly and vision to all levels of the company both verbally and in writing.
- You align stakeholders on your roadmap
- You thrive on data - a statement that is not supported by data is just another opinion.
- You are brave have persistence and grit never hesitate to challenge the status quo.
- You are curious can dive into technical detail and ask engineers insightful questions about the services and systems you influence.
- You are a self-starter who is able to work in an environment of high complexity and ambiguity.
- You think long-term can balance diverse and conflicting customer needs and converge on outcomes that earn customer loyalty.
- You break down the big picture into actionable goals and deliver them.


Key job responsibilities
You will be responsible for:
- You will own delivery and roadmap for 20 HC team.
- Articulating tech vision and value proposition for Amazons worldwide marketplace expansion.
- Working backwards from the customers around the globe to build manage and deliver a technical marketplace expansion roadmap.
- Working with Amazon EU businesses around the globe to define solutions for Amazons worldwide marketplace expansions in the different regions.
- Influencing technical priorities and business strategy through data-driven contributions working directly with business stakeholders engineering managers engineers and designers.
- Driving product discussions as well as commissioning market research usability studies and focus groups.
- Developing product plans with clear measurable success criteria using mechanisms and metrics for KPIs funnels conversion and awareness.
- Supporting branding and marketing of your team and programs.


A day in the life
Successful applicants will have experience solid delivery leading cross-functional teams and communicating to a large number of diverse stakeholders.

- 5 years of technical product or program management experience
- 7 years of working directly with engineering teams experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules

- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership

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