Sr. Technical Program Manager, Device Content and Advertising

Fire TV is the worlds most popular streaming media player and Amazons free adsupported streaming business is scaling rapidly across creators content providers and international markets. Amazon Creator Studio is our firstparty platform that transforms content acquisition from a manual hightouch process into global selfservice targeting the creator economy projected to reach $144B by 2027.

We are looking for a Senior Technical Program Manager to own the program charter for the Partner Experience team in Chennai. Today the ecosystem spans across providers in multiple countries and proliferating across new regions. Your mission is to drive the transition to a scalable APIdriven selfservice platform collapsing partner onboarding faster building partnerfacing analytics support and contentmanagement tooling and extending the platform internationally all without disrupting live partner operations.

This is a deeply technical crossorganizational role. You will operate at the intersection of partner tooling content ingestion onboarding automation international expansion and content distribution to firstparty Amazon services (Prime Video Amazon Music). You will work daily with Indiabased engineering and USbased product business development and distributionpartner teams.

Key job responsibilities
Own the Partner Experience program roadmap across the four core building blocks: Partner Onboarding Partner Escalation & Support Analytics & Reporting and Internal Tools & Scaling.

Drive onboarding velocity. Lead the program to make selfserve creator onboarding seamless.

Own international expansion readiness. Drive internationalization of Creator Studio Portal backend systems support and analytics across UK DE CA then JP and BR etc defining permarket requirements and a reusable launch playbook.

Land the selfservice partner platform. Coordinate delivery of selfserve content management preview prepublication moderation accounting automation and partnerfacing analytics & reporting (engagement hours watched views revenue invoices) on the Creator Studio Portal.

Modernize partner support. Drive the transition from emailbased (MLP) support to a scalable ticketbased system hold the Issue Response SLA to a <5% breach rate and extend Automatic Partner Escalation (APE) to new use cases.

Scale internal tooling. Drive enhancements (selfserve metadata/logo updates BD workflows onboarding dashboards) and lead the convergence to eliminate duplicate internal tooling.

Enable content distribution to 1P partners. Partner with engineering on distributing Creator Studio content including emerging formats such as video podcasts to Prime Video and Amazon Music driving crossteam integration contracts (e.g. mRSS/feedbased ingestion) to resolution.

Steward ownership and operational health of the 15 services migrating to and run by the Chennai team ensuring no regression to partner experience.

Drive operational excellence including infrastructure cost reduction (cost per MM requests) and service scalability (e.g. search/payload limits as channel volume grows).


A day in the life
You own how partners and creators experience Amazons free streaming platform end to end. A typical day spans reviewing onboardingautomation progress with engineering unblocking an international launch requirement triaging a partner escalation against SLA aligning with Business Development on selfserve tooling priorities and driving a crossteam integration decision with Prime Video or Amazon Music. You are the person who makes sure the partner platform scales as fast as the business turning ambiguous multiteam problems into sequenced measurable programs.

About the team
The Partner Experience team in Chennai owns the platform that lets content creators and providers onboard manage content get support and understand their performance on Fire TV Free Streaming. We own the Creator Studio Website Portal and CoreBFF Channel Onboarding Service partner agreements Internal tools for stakeholders Automatic Partner Escalation partner reporting and the Indominus costoptimization services. We are a lean highleverage team that values data over debate and experimentation over opinion working in close partnership with US product BD and distribution teams.

- 5 years of technical product or program management experience
- 7 years of working directly with engineering teams experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules

- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership

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