Sr System Engineering Spprt

Job Description Summary
Were looking for an Engineer to help us manage day to day Operations of our Centralized IT Network Operations Centre (NOC). Someone who thrives on challenges and continually looks for opportunities to make things better. Comfortable in taking responsibility. Should be friendly positive and enthusiastic at every turn.

RESPONSIBILITIES
Acknowledge and process events on time by following the Event Management Process
Monitor the various Applications Dashboards and Service Management queues to perform checks/ escalate issues/ report failures
Understand all the operational processes and duly abide by them
Identify analyze and report issues proactively
Timely completion of all assigned activities and responsibilities
Join the high/critical impact bridge calls change calls and other meetings
Drive continual service improvements for the assigned service and process areas
Always strive to create a non-political and non-conflicting work environment
Meet high quality standards.
Meet all the KPIs and SLA

PRIMARY FOCUS AREAS
Event Management
Application Monitoring
Production Acceptance
Quality
KPIs and SLAs
CSI for the assigned process and application service areas.
Data Analytics

KNOWLEDGE SKILLS & REQUIREMENTS
Excellent communication skills (verbal written interpersonal). Should have exposure to US and UK Culture
Excellent documentation presentation analytical and multitasking skills.
ITIL v3 Foundation basic knowledge required.
Working knowledge of Monitoring tools like Splunk Orion and ticketing tools like Service Center Service Now
Knowledge of Event Incident Change Problem and Configuration Management
Basic understanding of IT Infrastructure Windows servers operating systems and networking
Committed to Process Improvements and Operational Delivery by working with the NOC Management
Inquisitiveness and strong desire to learn about the tools technologies and procedures
Personable non-political and non-confrontational in approach
Team oriented adaptable dependable and strong work ethic
Ability to work in a fast paced environment
Willing to work in shifts weekends and holidays to support the 24/7 environment
Willing to work outside of the business hours based on operational requirements
Influential leadership
Customer Focus
Adherence to IQVIA values process and procedures

Experience
Enthusiastic Energetic individual with relevant 1 to3 years of Operational experience Monitoring ITIL framework

Certification:
ITIL F (not mandatory)

Education:
Degree and in Science or Engineering
B. E

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.