Sr Staff Inbound Product Manager

ServiceNows Security & Risk Unit is at the forefront of AI-powered security innovation delivering solutions that help enterprise customers detect respond to and remediate security threats at scale. As our AI security business continues its rapid growth trajectory were expanding our product management team to drive the next generation of AI in Security Incident Response and AI-to-AI security integrations.  

As a Sr. Principal Product Manager youll lead product strategy and execution of deploying AI features in Security Incident Response (SIR)  while working closely with our large customer base and partner ecosystem to ensure customers successfully deploy and gain value of existing AI solutions. 

Youll also own integrating ServiceNows AI security solutions with third-party AI systems from leading partners & vendors. Youll be instrumental in defining how ServiceNows AI agents communicate and collaborate across security platforms enabling customers to orchestrate Agentic Incident Response (AIR) workflows across their entire security ecosystem.  

What you get to do in this role:  

• Own a significant portion of the AI product Roadmap for Security Incident Response (SIR) and transform requirements into customer-centric solutions 
• Set technical and strategic direction that Engineering UX and Sales align to with visibility into VP-level roadmap decisions 
• Focus on driving measurable improvement in customer adoption of AI-powered capabilities in SIR (adoption in production growth in MAUs renewals) 
• Lead product strategy for AI-to-AI security integrations that support ServiceNows growth defining how autonomous AI agents collaborate across security platforms  
• Work directly with customers & partners in regular strategic meetings to align on solutions integration differentiation and value propositions  
• Communicate priorities clearly across Engineering Design (UX) Architecture and partner teams and own execution / shipping. 
• Translate complex AI and security workflows into clear actionable product requirements 
• Incorporate customer research usability insights and market analysis into product decisions 
• Drive cross-functional collaboration and influence stakeholders across product engineering UX leadership and partner ecosystems  

Qualifications :

To be successful in this role you have:

• AI-first mindset demonstrated use of AI tools (e.g. Claude Copilot OpenAI Gemini) to accelerate product management work across requirements analysis decision-making analytics/insights and workflow automation 
• 8 years of software product management experience preferably in cybersecurity SecOps AI/ML or related domains  
• Proven track record defining and capturing product requirements and transforming them into executable product roadmaps  
• Strong prioritization skills and the discipline to focus on high-impact activities in fast-paced high-growth environment  
• Deep curiosity about customer needs with a demonstrated track record building customer relationships and delivering customer-centric security solutions  
• Experience managing stakeholder relationships with external partners and building successful integrations with established or emerging tech or security vendors   
• Excellent communication skills with ability to translate complex technical problems into easily understood requirements for diverse audiences  
• Experience leading teams and mentoring junior PMs helping elevate product thinking and execution quality across the organization  
• Experience in MCP (Model Context Protocol) or A2A (Agent2Agent) protocol is preferred   
• Experience with AI agent communication protocols API design or distributed automation frameworks is preferred 

FD21

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2026 Fortune Media IP Limited. All rights reserved. Used under license.

Remote Work :

No

Employment Type :

Full-time