Sr Specialist Software Engineering (ServiceNow Discovery & MID Server)

Key Responsibilities

• Install configure harden and maintainServiceNow MID ServersonWindows and Linux.
• Administer MID Server configuration includingcapabilities schedules load distribution and standard build baselines.
• SupportServiceNow Discovery and Orchestrationby ensuring MID Server health connectivity to targets and reliable job execution.
• Monitor and troubleshootECC Queueprocessing MID Server status/heartbeats and integration performance issues.
• Perform MID Serverupgrades patching and lifecycle management including testing/validation and rollback planning.
• Configure and support MID Servers inproxy-based network environments including authentication allowlisting and connectivity diagnostics.
• Implement and maintain secure connectivity usingTLS including troubleshooting handshake/certificate-chain issues.
• Managecertificate lifecycleactivities: install/import renew rotate and update trust stores/keystores on Windows/Linux.
• Develop and maintain operational documentation (runbooks SOPs) and participate in incident/problem/change processes.
• Drive operational improvements through automation standardization and root-cause analysis of recurring issues.

Required Qualifications

• Hands-on experience administeringServiceNow MID Serversin enterprise environments.
• Experience supportingServiceNow DiscoveryandOrchestrationuse cases that rely on MID Servers.
• Strong troubleshooting skills acrossWindows/Linux networking proxies and TLS/certificates.
• Scripting capability usingPowerShelland/orUnix shell scripting (bash/sh)for automation and diagnostics.
• Ability to work effectively in an operational environment (incident response change coordination documentation discipline).

Required Skills (Primary)

• ServiceNow MID Server Administration
• ServiceNow Discovery support
• ServiceNow Orchestration support
• ECC Queue monitoring/troubleshooting
• Proxy configuration & connectivity troubleshooting
• TLS and certificate installation/renewal/rotation

Preferred Skills (Secondary)

• Linuxadministration
• DevOpsconcepts and operational automation practices
• Site Reliability Engineering (SRE)concepts (availability incident/problem management reliability improvements)
• Network and Internet Securityfundamentals
• Exposure toPublic Cloud Security Architectures
• Exposure toKubernetes
• Exposure toAWS (Amazon Web Services)andGoogle Cloud Platform (GCP)
• Familiarity withEdge Computing Architectureconcepts

Work Environment / Additional Information

• MID Server environments spanboth Windows and Linux.
• Integrations operate in environments requiringproxy usageand ongoingTLS/certificatemaintenance.

Shift Requirement

• Must be willing to work in rotational shifts supporting a global 24x7 environment.
• Participate in on-call rotations and major incident bridges as required.

Weekly Hours:

Time Type:

Location:

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