Sr. Product Manager, Cost of Returns

Product Managers are the builders in Amazon. They own building new features tools processes and businesses for amazon and scaling them to serve hundreds of millions of customers.

Amazons vision is to be earths most customer centric company and our offering to enable customers to return products is one of the key enablers. However it is also a costly process to execute and with the added challenge of bad actors abusing the policies it becomes an area of high judgment decisions and careful experimentations.

Sr. Product Manager - Cost of Returns will have end to end ownership of driving down the costs associated with returns and rejects by reducing cost of good returns as well as preventing abuse and misuse of return and rejects policies; the scope will encompass multiple countries. The work will include identifying such opportunities defining and designing solutions getting leadership buy-in prioritization of resources delivering the project in partnership with tech teams and measuring impact. This role requires working closely with stakeholders from global teams such as Operations Machine Learning Last Mile etc. to innovate and deliver forward looking initiatives which makes returns increasingly cost-effective.

- 5 years of product or program management product marketing business development or technology experience
- Masters degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner

- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.