Sr. Learning Design Manager, Global Solutions and Risk Compliance (GSRC)

As a Sr. Learning Design Manager III within the Global Solutions Risk Compliance (GSRC) organization this role leads a team of Learning Designs (LDs) while driving enterprise-wide learning strategies and solutions serving 3000 employees across multiple sites in AMER EMEA and APAC. The role requires deep expertise in learning architecture program management people leadership and the ability to influence across organizational boundaries while delivering measurable business impact through innovative learning solutions.

This leader manages coaches and develops a team of LDs setting clear expectations providing regular feedback conducting performance reviews and fostering professional growth. They are responsible for building team capability identifying skill gaps and creating an environment where designers thrive innovate and deliver high-quality work. The role demands strong people judgment to hire retain and grow talent that can scale with the organizations evolving needs.

The role leads the end-to-end design and implementation of large-scale learning programs including automated new hire learning paths hands-on classification labs and collaborative learning forums that directly impact critical business metrics including reduction in defects and increase in productivity. Working independently with Quality Operations & Training Leaders and STLs this position develops comprehensive learning strategies aligned with organizational goals.

As a learning innovation leader this role champions AI-powered learning platforms adaptive learning pathways and analytics-driven solutions that scale across the organization. They establish governance frameworks for learning management systems and implement data-driven mechanisms to measure learning effectiveness with clear ROI. They actively lead cross-organizational Learning Design forums sharing best practices and building frameworks that enable other teams to leverage successful methodologies in AI integration adaptive learning and automated assessments.

The role provides strategic consultation to senior stakeholders identifying learning needs through data analysis from multiple sources. It requires navigating significant ambiguity while making high-judgment decisions impacting both short-term operations and long-term objectives. Working at the intersection of technology learning science and business strategy this role architects scalable solutions while maintaining trusted advisory relationships with global teams to deliver innovative learning experiences that support Amazons Day 1 culture.


Key job responsibilities
People Management & Team Leadership
Directly manage coach and develop a team of Learning Design Managers (LDMs) setting clear expectations providing regular feedback and conducting performance reviews
Build team capability through structured development plans identifying skill gaps and creating growth opportunities for direct reports
Own hiring onboarding and retention of LDM talent; bar-raise for the team through effective interview loops and talent assessments
Manage workload distribution across the team balancing capacity against program priorities and deadlines
Foster a culture of continuous learning innovation and psychological safety within the team
Mentor and multiply L&D design capability across the organization to scale production and efficiency

Strategic Learning Design & Program Delivery
Should be able to work on Amazon Learn (Reporting) Articulate Storyline 360 Amazon Learn Content Creation (Addie) Learning Genome Xyleme & Vyond (preferably also know Figma & Canva)
Lead end-to-end design and implementation of large-scale enterprise-wide learning programs (e.g. automated new hire learning paths hands-on labs collaborative learning forums) serving 300 employees across global sites
Translate complex process-specific technical concepts into engaging scalable learning experiences that drive measurable business outcomes (defect reduction productivity improvement)
Develop comprehensive learning strategies aligned with organizational goals navigating significant ambiguity (e.g. new task onboarding with regulatory requirements)
Make high-judgment decisions that balance short-term operational needs with long-term strategic objectives

Innovation & Technology Integration
Champion the integration of AI-powered learning platforms adaptive learning pathways and analytics-driven solutions that scale across the organization
Establish governance frameworks for learning management systems (LMS) and implement data-driven mechanisms to measure learning effectiveness and ROI
Lead and participate in cross-organizational Learning Design forums sharing best practices and building reusable frameworks/playbooks for AI integration adaptive learning and automated assessments
Evaluate and adopt emerging technologies to accelerate material delivery adoption and learner engagement

Stakeholder Management & Strategic Consultation
Work independently with leaders Operations Managers and STLs to identify learning needs through data analysis (new hire performance survey results program feedback)
Provide strategic consultation to senior stakeholders influencing across organizational boundaries to secure alignment and resources
Establish and maintain trusted advisory relationships with global teams across AMER EMEA and APAC
Drive cross-functional collaboration to deliver innovative learning experiences that support Amazons culture and Day 1 thinking

Measurement Reporting & Continuous Improvement
Define and track critical business metrics to gauge program success demonstrating clear ROI through measurable impact using the Kirkpatrick Model
Own program governance status tracking risk management mitigation and comprehensive reporting to leadership
Identify areas for process optimization and continuous improvement; deprecate redundant processes and introduce scalable mechanisms
Write clear persuasive narratives and documentation (roadmaps PR/FAQs MBR/QBRs OP1/OP2) to communicate program vision and decisions to executive leadership

Communication & Change Management
Take ownership of communications to project members and stakeholders regarding progress challenges and risks
Collaborate with senior leadership and operations teams to devise and deploy change management plans for new learning initiatives
Facilitate constructive dialogues reconcile divergent perspectives and resolve contentious matters across diverse global teams

- 5 years of team management experience
- 5 years of cross functional project delivery experience
- 5 years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements

- Experience managing analyzing and communicating results to senior leadership

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