Sr. System Engineer

Role: System Engineer / Senior System Engineer (L2L3)

Location: Remote / Full-time

Shifts: Rotational (24x7 support model / on-call)

Experience: 612 years

Background preference: Tier-1 enterprise / global IT services exposure

We are looking for a hands-on System Engineer with strong Windows Server Active Directory L3 depth and VMware operations expertise to support a global enterprise environment. This is a stakeholder-facing role requiring structured troubleshooting SLA-based incident handling vulnerability remediation ownership and excellent English communication.

• Troubleshoot and manage AD DS including FSMO roles AD replication and DNS in enterprise environments.
• Deep GPO troubleshooting (inheritance/blocking loopback processing WMI filters replication/SYSVOL issues gpresult/RSOP analysis).
• Implement and maintain access controls aligned to RBAC and least privilege principles.

• Operate VMware vSphere environments: vCenter health checks cluster monitoring alarms capacity/performance basics.
• Perform ESXi patching using vLCM/VUM maintenance mode workflows and post-patch validation.
• Manage snapshot lifecycle support HA/DRS monitoring and handle vMotion-related operational scenarios.

• Own Windows patching activities using a named tool (SCCM/MECM and/or WSUS; BigFix exposure is a plus).
• Drive a structured vulnerability remediation lifecycle: scan severity triage supersedence check remediate (patch/manual) validate sign-off.
• Coordinate maintenance windows change processes deployment validations and reporting.

• Handle P1/P2 incidents with SLA-driven escalation bridge call initiation and crisp stakeholder updates.
• Produce high-quality RCA with corrective/preventive actions.
• Author runbooks/SOPs (not just follow) with measurable operational impact (MTTR reduction fewer repeats audit readiness).

• AD L3 depth: FSMO replication DNS real GPO troubleshooting experience
• RBAC: must know the term and explain least privilege/access governance clearly
• VMware ops depth: vCenter ESXi patching (vLCM/VUM) HA/DRS vMotion (structured day-to-day understanding)
• Windows patching ownership: hands-on with SCCM/MECM and/or WSUS (planning deployment troubleshooting reporting)
• Vulnerability remediation: can explain an end-to-end structured process from scan to sign-off
• Incident escalation RCA: understands SLA P1/P2 handling bridge call logic and problem management outputs
• Runbook/SOP authoring: examples with impact
• English communication: clear structured confident (global stakeholder-facing)
• Scenario-based thinking: can think out loud and troubleshoot step-by-step (not tool listing only)
• Comfortable working in rotational shifts (remote)

• BigFix (IBM BigFix) exposure: relays/fixlets/baselines/deployments
• Hyper-V exposure
• PowerShell scripting for triage/automation
• ITIL / Change Management experience

• RBAC explanation least privilege approach
• FSMO roles failure impact
• GPO troubleshooting scenarios (inheritance/loopback/WMI/replication)
• VMware operational depth (vCenter vLCM/VUM HA/DRS vMotion snapshots)
• Vulnerability remediation walkthrough (supersedence validation sign-off)
• SLA-based escalation RCA runbook authorship
• Communication clarity and structured thinking

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