Sr. Customer Support(Inbound Voice)

Sr. Customer Support (Inbound Voice)

Experience: Minimum 2 years of experience in BPO Inbound Voice Process (Mandatory)

Location: Infopark Kochi Kerala

Shift: 6 PM - 3 AM (MondayFriday)

Salary: 30000 - 35000 Per Month

Education: Bachelors Degree Mandatory

• Handle inbound customer calls and resolve queries efficiently
  

• Provide accurate information and ensure excellent customer service
  

• Meet individual performance metrics quality standards and productivity targets
  

• Escalate complex customer issues to the appropriate teams when required
  

• Maintain detailed records of customer interactions and resolutions
  

• Ensure high levels of customer satisfaction during every interaction
  

• Minimum 2 years of experience in a BPO Inbound Voice Process
  

• Strong communication and customer handling skills
  

• Ability to manage customer queries and complaints professionally
  

• Good problem-solving and multitasking abilities
  

• Comfortable working in a night shift environment
  
  

• Pickup and Drop in
  
• Health Insurance
  
• ESIPF